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For Companies At a Glance
- Tasks: Lead a team to ensure top-tier customers achieve success with Zscaler's technology.
- Company: Join Zscaler, a leader in cybersecurity and cloud services.
- Benefits: Enjoy flexible working, comprehensive benefits, and a supportive culture.
- Why this job: Make a real impact by guiding major clients through their tech journey.
- Qualifications: 8+ years in customer success and 5+ years in leadership roles.
- Other info: Embrace a dynamic environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.
As the Manager of Technical Success Management, you will lead a team of Technical Success Managers (TSMs) dedicated to our top-tier accounts. You will be a pivotal leader ensuring that our largest customers realize the full value of the Zscaler platform through strategic guidance and technical excellence.
Who You Are
- You thrive in ambiguity. You’re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate.
What You Will Do
- Team Leadership: Lead, motivate, and mentor a team of Technical Success Managers to deliver high levels of customer satisfaction, retention, and measurable growth.
- Strategic Planning: Communicate and execute account strategies and adoption plans aligned with Zscaler’s customer post-sales journey.
- Executive Engagement: Engage directly with service owners and C-level executives within the customer base to address critical business and security requirements.
- Market Impact: Organize biannual User Groups with key customers in the UK to elevate Zscaler’s brand impact and drive market awareness.
- Cross-Functional Collaboration: Partner with Product Management to provide feedback on customer requirements, ensuring solution delivery aligns with client needs.
What We’re Looking For (Minimum Qualifications)
- Experience: 8+ years of experience in customer success, account management, or similar customer-facing roles.
- Leadership: 5+ years in a leadership position focused on managing and developing high-performing teams.
- Proven Results: Demonstrated success driving customer adoption, renewal, and satisfaction within assigned regions.
- Relationship Management: Proven experience building executive-level relationships and serving as a senior escalation point for complex customer challenges.
- Analytical Skills: Strong ability to identify trends, forecast behaviours, and create data-driven strategies.
What Will Make You Stand Out (Preferred Qualifications)
- Industry Expertise: Experience managing customer relationships in a B2B SaaS environment, specifically within cybersecurity or cloud services.
- Technical Depth: Solid understanding of networking and security technologies, including familiarity with cloud computing solutions.
- Certifications: Industry-recognized certifications such as CISSP, CCNP, CCIE, or Network+.
- Cloud Proficiency: Advanced certifications from major cloud providers (AWS, Google, or Microsoft).
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Manager, Technical Success employer: Zscaler
Contact Detail:
Zscaler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Technical Success
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer success. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your responses, making you feel more confident when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Manager, Technical Success
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your passion aligns with our mission at Zscaler. Share specific examples of how you've tackled challenges in the past and how that experience can benefit our team.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in customer success and leadership. We love seeing how your background fits with what we’re looking for, so don’t be shy about showcasing your achievements and skills that match the job description.
Be Authentic: We value authenticity, so be yourself in your written application. Share your unique perspective and experiences that have shaped you as a professional. This helps us get to know the real you and how you might fit into our team culture.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to track your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Zscaler
✨Understand the Company Culture
Before your interview, dive deep into Zscaler's culture and values. Familiarise yourself with their customer-centric approach and how they foster a collaborative environment. This will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As a Manager of Technical Success Management, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've motivated teams, driven customer satisfaction, and navigated challenges in previous roles. Be ready to discuss your approach to mentoring and developing talent.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of networking and security technologies. Be prepared to discuss your experience with B2B SaaS environments and any relevant certifications you hold. This will show that you have the technical depth needed for the position.
✨Engage with Strategic Insights
Think about how you can contribute to Zscaler's strategic planning and market impact. Prepare insights on customer adoption strategies and how you would engage with C-level executives. This will demonstrate your ability to think critically and strategically about the role.
