Senior Technical Success Manager in City of London

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

We are looking for a Sr. Technical Success Manager to join our Customer Success Organization. This is a UK based role, reporting to the Manager of Technical Success Management. You will guide customers through their Zero Trust journey as the central post‑sales point of contact, helping SLED (State & Local governments and Higher Education) customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for our public sector partners.

What You’ll Do (Role Expectations)

• Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between SLED customer objectives and Zscaler goals.
• Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions.
• Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams.
• Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long‑term customer success.
• Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact.

Who You Are (Success Profile)

• You thrive in ambiguity. You’re comfortable building the path as you walk it.
• You act like an owner. Your passion for the mission fuels your bias for action.
• You are a problem‑solver. You love running towards the challenges because you are laser‑focused on finding the solution.
• You are a high‑trust collaborator. You are ambitious for the team, not just yourself.
• You are a learner. You have a true growth mindset and are obsessed with your own development.
• You love what you do and you do it with purpose.

What We’re Looking For (Minimum Qualifications)

• 5+ years of experience in a customer‑facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering.
• 5+ years of experience in Cloud Services Architectures, Web‑based Security, Networking, or Infrastructure Solutions.
• Strong communication and presentation skills with the ability to influence internal and external decisions.
• Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes.
• Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans.

What Will Make You Stand Out (Preferred Qualifications)

• Deep background in Cloud and Networking Security technologies such as SD‑WAN, MPLS, SWG, DLP, VPNs, and CASB.
• Comprehensive understanding of industry‑specific SLED workflows and operational processes to optimize security and efficiency.
• Relevant industry certifications such as CISSP, CCNP, CCIE, or Network+, or certifications from cloud providers such as AWS, Google, or Microsoft.

Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Benefits

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In‑office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long‑term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.