At a Glance
- Tasks: Guide customers through their Zero Trust journey and maximise Zscaler's solutions.
- Company: Join Zscaler, a leader in cloud security and digital transformation.
- Benefits: Enjoy flexible remote work, competitive pay, and comprehensive benefits.
- Other info: Dynamic team culture focused on collaboration and personal growth.
- Why this job: Make a real impact in the AI-driven security landscape.
- Qualifications: 3+ years in customer-facing roles with strong technical skills.
The predicted salary is between 63000 - 77000 £ per year.
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Technical Success Manager to join our team. This is a remote role based in the UK reporting to the Manager of Technical Success Management in the Customer Success Organization department. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.
What you’ll do (Role Expectations)
- Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals.
- Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions.
- Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams.
- Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success.
- Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact.
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it.
- You act like an owner. Your passion for the mission fuels your bias for action.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution.
- You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback.
- You are a learner. You have a true growth mindset and are obsessed with your own development.
- You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
- 3+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering.
- 3+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions.
- Strong communication and presentation skills with the ability to influence internal and external decisions.
- Technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes.
- Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans.
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
What Will Make You Stand Out (Preferred Qualifications)
- Experience in local government or the wider UK public sector, with knowledge of their methodologies and Security requirements.
- Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB.
- Comprehensive understanding of industry-specific workflows and operational processes alongside relevant industry certifications (e.g., CISSP, CCNP, CCIE, Network+, AWS, Azure, or Google Cloud).
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Time off plans for vacation and sick time.
- Parental leave options.
- Retirement options.
- In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals.
Technical Success Manager in London employer: Zscaler, Inc.
Zscaler is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Privacy Counsel professionals to thrive. Located in London, this hybrid role offers a dynamic work environment with ample opportunities for personal and professional growth, supported by comprehensive benefits such as health plans, parental leave, and education reimbursement. Join us to be part of a forward-thinking team dedicated to securing the AI age while enjoying a workplace that values transparency and high impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zscaler, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zscaler, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zscaler, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Zscaler, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zscaler, Inc.!
How to prepare for a job interview at Zscaler, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
