Operations Assistant - Office Services Support

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business.

ZS Corporate Support Teams operate the firm’s core internal enterprise functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds, but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee.

Administrative Services provides support services to ZS professionals as they complete their work. The administrative services team provides administrative support, travel planning, operations, catering coordination, and facilities management.

We seek an organized, energetic full-time Operations Assistant for our London office. The Operations Assistant provides office services and facilities maintenance support, with other duties as assigned. The position reports to the Office Manager.

What you’ll do:

• Stock and maintain inventory of office, printer, and meeting room equipment/supplies
• Stock and maintain inventory of kitchen and pantry supplies
• Maintain meeting room facilities
• Set up/breakdown meetings and events
• Distribute mail and packages
• Perform various kitchen duties (eg. run/unload the dishwasher, wipe down kitchen, etc.), as needed
• Reset and stock team rooms, phone rooms, and conference rooms
• Assist with copying projects, as requested
• Front desk reception back‑up coverage (answering phones, greeting visitors, handling incoming/outgoing mail and deliveries)
• Complete special projects as needed
• Log building maintenance requests
• Assist with office events and service initiatives

What you’ll bring:

• Prior work experience as an office assistant within a professional organization
• Ability to lift 50 pounds
• Good time management skills, attention to detail, and flexibility
• Strong work ethic and initiative
• Maturity, the ability to follow instructions and to work independently
• Professional appearance and demeanor with ability to exercise good judgment and discretion
• Positive attitude and sense of humor
• Fluency in English, another European language is a plus

How you’ll grow:

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

Hybrid working model: ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.