Business Technology Solutions Associate Consultant- Marketing & CustomerExperience in Bethesda

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business.

Join ZS's Digital Customer Experience (DCE) Marketing Technology & Customer Experience Activation team, where we help leading pharmaceutical, healthcare, and life sciences organizations create personalized customer experiences through data, technology, and analytics. In this role, you'll work across the full customer engagement lifecycle, partnering with clients to define business goals, identify high-value use cases, and deliver solutions leveraging customer data platforms, marketing automation technologies, and advanced analytics.

What you’ll do:

• Collaborate with ZS and client teams to design, implement, and optimize customer data, marketing technology, and customer engagement solutions.
• Develop a deep understanding of client business challenges related to customer engagement, marketing, and data, and translate them into scalable technology and process solutions.
• Support the delivery of customer data and activation initiatives, ensuring seamless integration, operational excellence, and successful business outcomes.
• Contribute across the solution lifecycle, from requirements gathering and solution design through implementation, activation, and measurement of business impact.
• Leverage SQL/ETL knowledge and media/marketing data expertise to design, develop, and maintain scalable data solutions.
• Work closely with technical architects to validate technical designs and ensure alignment with the overall implementation strategy.
• Lead modules and project workstreams, actively participating in hands-on implementation tasks and troubleshooting.
• Apply best practices and development methodologies to deliver high-quality solutions and exceptional client experiences.
• Support project leads in delivery activities, including planning, team management, staffing, and risk mitigation.
• Mentor and coach junior team members, fostering a culture of continuous learning and excellence.
• Contribute to project deliverables such as business case development, technical architecture, solution vision and design, user requirements, prototypes, test cases, and deployment plans.

What you’ll bring:

• Bachelor's or Master's degree in Business Analytics, Computer Science, MIS or related field with academic excellence.
• 3-5+ years of relevant professional experience in delivering small/medium-scale technology solutions.
• Experience with Marketing Technology (MarTech), Customer Data Platforms (CDPs), and Marketing Automation.
• Experience with Customer Experience (CX) Activation, Customer Engagement, and Omnichannel Strategy; Data, Analytics, SQL, ETL, and Customer Data Management.
• Experience with Technology Consulting, Solution Design, and Client-Facing Delivery.
• Proven ability to lead project teams, manage end-to-end delivery, drive milestones, and mentor junior team members.
• Strong understanding of data management, data integration, analytics, reporting, and customer data activation concepts.
• Experience working with cloud-based data, analytics, and customer engagement solutions.
• Strong analytical, problem-solving, and solution design skills with the ability to translate business requirements into scalable technology solutions.
• Fluency in English.
• Client-first mentality.
• Intense work ethic.
• Collaborative spirit and problem-solving approach.

Additional Skills:

• Preferred experience within pharmaceutical, biotech, healthcare, or life sciences organizations, with exposure to commercial, customer engagement, marketing, or customer data initiatives.
• Strong communication skills, both verbal and written, with the ability to structure thoughts logically during discussions and presentations.
• Capability to simplify complex concepts into easily understandable frameworks and presentations.
• Proficiency in working within a virtual global team environment, contributing to the timely delivery of multiple projects.
• Willingness to travel to other offices as required to collaborate with clients and internal project teams.

How you’ll grow:

• Cross-functional skills development & custom learning pathways.
• Milestone training programs aligned to career progression opportunities.
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions.

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community.

Hybrid working model: We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying? At ZS, we honour the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Work Authorization: This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

To complete your application: An online application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE.