Digital & Omnichannel Patient Engagement - Project Lead Consultant in London

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you will work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

ZS's Insights & Analytics group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem-solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.

Our Patient Strategy & Engagement division focuses on understanding the drivers of human behaviour to build effective, relevant and patient-focused solutions that ensure positive outcomes for our clients and their patients. This team provides an insights-driven approach that often includes analytics to understand patient behaviour and helps organisations become more patient-centric via digital and omnichannel engagement.

What You’ll Do:

• Lead client engagements end-to-end spanning patient services programmes and patient engagement capabilities.
• Define and design use cases and requirements for patient support programme transactions and processes.
• Work with internal teams and clients to identify areas for optimisation and define innovative solutions.
• Help clients adapt their patient services to optimise and orchestrate patient support programmes.
• Work with clients to establish strategic opportunity, operational standards, policies and procedures for hub services operations to leverage next best action/service.
• Analyse programme-specific performance data.
• Establish & implement plans to achieve strategic goals & key programme success indicators.
• Strategically assess patient support programmes and operational processes to identify areas for improvement including automation and infusing analytics into processes.
• Understand the regulatory and compliance aspects of patient support programmes and patient data.
• Select and manage vendor relationships and contracts for programmes within the portfolio.
• Direct multiple projects simultaneously, honing analytic skills and leading project management functions on client engagements.
• Motivate, coach and serve as a role model for project team members.
• Provide thought leadership (including speaking/writing alongside ZS colleagues) and innovation within projects.

What You’ll Bring:

• Advanced degree in a Life Sciences related field.
• 5+ years’ operating within a Life Sciences field working on projects relating to patient engagement, product development, marketing and communication experience in the digital health space.
• Relevant project and programme management experience as well as change management experience.
• Deep understanding of patient and caregiver data sources.
• Experience with measuring and implementing marketing modifications based on patient market research.
• Experience evaluating voice-of-the-patient data and analytics to improve engagement.
• Prior consulting experience is preferred.

How you’ll grow:

• Cross-functional skills development & custom learning pathways.
• Milestone training programmes aligned to career progression opportunities.
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions.

Hybrid working model: ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programmes, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

Travel: Travel is a requirement at ZS for client-facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying? At ZS, we honour the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application: Candidates must possess or be able to obtain work authorisation for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.