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- Tasks: Support restaurants and customers via phone, email, and live chat.
- Company: Join ZPos Ltd, a fast-growing company in the food service industry.
- Benefits: Earn £13.33/hour, enjoy 31 paid holidays, and receive staff discounts.
- Other info: Flexible evening and weekend shifts with opportunities for overtime.
- Why this job: Be part of a friendly team and make a real difference in customer service.
- Qualifications: 1 year of customer service experience and at least 7 GCSEs.
The predicted salary is between 13 - 13 £ per hour.
Please note this position is not remote or hybrid. We have various shifts required – please select your availability and quantity of hours you are looking for during the application process. Available shifts include:
- Monday to Saturday: 6pm - 12am (some shorter shifts are also available within these times)
- Saturday/Sunday: 10am - 6pm
- Sunday: 3pm - 9pm
There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).
Pay: £13.33 per hour
About ZPos Ltd: ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.
What We Want: We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.
About The Role: Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.
Main Responsibilities:
- Notifying restaurants by telephone of outstanding orders
- Helping customers order their meal via live chat
- Troubleshooting general technical issues
- Providing customer service for clients calling into the office
- Performing general administration duties
Required Skills & Attributes:
- Excellent ability to multitask in a fast-paced environment
- Patient
- Proactive
- Good with computers
- Extremely diligent
- Polite telephone manner
- Confident personality
- Excellent written and communication skills
- Reliable
Required Experience: At least one year in a customer service role, ideally within an office setting.
Required Education: Minimum of 7 GCSEs, with A-C grades in Maths and English.
What We Offer:
- Competitive salary with opportunity for growth.
- 31 paid holiday days (includes Bank Holidays).
- Birthday day off.
- Health cash plan.
- Employee benefits platform (including Cyclescheme and shopping discounts)
- Staff discounts at our other brands (including a coffee shop).
- Free soft drinks, coffee, tea, and fruit.
- Free on-site parking.
- State of the art offices.
- Paid volunteering days.
- Birthday gift allowance.
- Pension plan for eligible candidates.
Customer Support Advisor - Part-time evenings/weekends in Swindon employer: ZPos
Contact Detail:
ZPos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Part-time evenings/weekends in Swindon
✨Tip Number 1
Make sure you know your availability inside out! Since the shifts are quite specific, be ready to discuss when you can work. This shows you're organised and keen to fit into their schedule.
✨Tip Number 2
Brush up on your customer service skills before the interview. Think of examples from your past experience where you’ve handled tricky situations or gone the extra mile for a customer. We want to see that you’re proactive and patient!
✨Tip Number 3
Don’t forget to highlight your multitasking abilities! In a fast-paced environment like this, being able to juggle tasks is key. Share stories that showcase how you’ve managed multiple responsibilities successfully.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at ZPos Ltd. Let’s get you that job!
We think you need these skills to ace Customer Support Advisor - Part-time evenings/weekends in Swindon
Some tips for your application 🫡
Show Your Availability: When applying, make sure to clearly indicate your availability for the shifts we have on offer. We want to know when you can work, so be specific about the hours and days that suit you best!
Highlight Relevant Experience: Since prior office-based experience is essential, don’t forget to showcase any customer service roles you've had. Tell us about your multitasking skills and how you've handled busy environments in the past.
Be Yourself in Your Writing: We love a friendly and confident personality! Use your application to let your true self shine through. A polite tone and clear communication will go a long way in making a great impression.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you about this exciting opportunity!
How to prepare for a job interview at ZPos
✨Know Your Availability
Since the role requires specific evening and weekend shifts, be clear about your availability. Prepare to discuss which shifts you can cover and how flexible you are with picking up extra hours. This shows you're committed and ready to meet the company's needs.
✨Showcase Your Customer Service Skills
With at least a year of customer service experience required, think of examples from your past roles that highlight your ability to multitask, troubleshoot issues, and maintain a polite telephone manner. Be ready to share specific scenarios where you excelled in providing support.
✨Familiarise Yourself with ZPos Ltd
Do some homework on ZPos Ltd and their services. Understanding their products and the type of clients they serve will help you tailor your answers and demonstrate genuine interest in the company. It’s a great way to show you’re proactive and engaged.
✨Practice Communication Skills
As the role involves communicating via phone, email, and live chat, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your communication style and ensure you come across as friendly and approachable.