At a Glance
- Tasks: Support restaurants and customers via phone, email, and live chat.
- Company: Join ZPos Ltd, a fast-growing company in the food service industry.
- Benefits: Earn £13.33 per hour, enjoy 31 paid holiday days, and receive birthday perks.
- Other info: Flexible shifts available with opportunities for overtime and career growth.
- Why this job: Be part of a friendly team and make a real difference in customer service.
- Qualifications: Must have at least one year of customer service experience and good communication skills.
The predicted salary is between 13.33 - 13.33 £ per hour.
About ZPos Ltd
ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.
What We Want
We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.
About The Role
Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.
Shift Patterns and Eligibility
Please note this position is not remote or hybrid.
- Monday 6pm - 12am, Saturday 10am - 6pm and Sunday 3pm - 9pm (18 paid hours per week)
- Wednesday 6pm - 12am, Thursday 6pm - 12am and Sunday 10am - 6pm (18 paid hours per week)
There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).
Age: 18+
Pay: £13.33 per hour
Main Responsibilities
- Notifying restaurants by telephone of outstanding orders
- Helping customers order their meal via live chat
- Troubleshooting general technical issues
- Providing customer service for clients calling into the office
- Performing general administration duties
Required Skills & Attributes
- Excellent ability to multitask in a fast-paced environment
- Patient
- Proactive
- Good with computers
- Extremely diligent
- Polite telephone manner
- Confident personality
- Excellent written and communication skills
- Reliable
Required Experience
At least one year in a customer service role, ideally within an office setting.
Required Education
Minimum of 7 GCSEs, with A-C grades in Maths and English.
What We Offer
- Competitive salary with opportunity for growth.
- 31 paid holiday days (includes Bank Holidays).
- Birthday day off.
- Health cash plan.
- Employee benefits platform (including Cyclescheme and shopping discounts)
- Staff discounts at our other brands (including a coffee shop).
- Free soft drinks, coffee, tea, and fruit.
- Free on-site parking.
- State of the art offices.
- Paid volunteering days.
- Birthday gift allowance.
- Pension plan for eligible candidates.
Customer Service Advisor - Part-Time in Swindon employer: ZPos
ZPos in Swindon is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and creativity are highly valued. Employees benefit from continuous professional development opportunities, allowing them to grow their skills while contributing to exciting projects that drive the company's expansion into new markets. With a focus on teamwork and measurable outcomes, ZPos offers a rewarding environment for those looking to make a significant impact in the SEO landscape.
