At a Glance
- Tasks: Support restaurants and customers via phone, email, and live chat.
- Company: Join ZPos Ltd, a fast-growing company in the food tech industry.
- Benefits: Earn £13.33 per hour, enjoy 31 paid holidays, and receive staff discounts.
- Other info: Flexible evening and weekend shifts with opportunities for overtime.
- Why this job: Gain valuable customer service experience while working in a dynamic environment.
- Qualifications: Must have at least one year of customer service experience and 7 GCSEs.
The predicted salary is between 26666 - 28000 € per year.
Age: 18+
Pay: £13.33 per hour
Note: This position is not remote or hybrid. We have various shifts required - please select your availability and quantity of hours you are looking for during the application process.
About ZPos Ltd
ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.
About The Role
Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.
Available shifts include:
- Monday, Wednesday, Thursday, Saturday: 6pm - 12am
- Saturday/Sunday: 10am - 6pm
- Sunday: 3pm - 9pm
There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).
Main Responsibilities
- Notifying restaurants by telephone of outstanding orders
- Helping customers order their meal via live chat
- Troubleshooting general technical issues
- Providing customer service for clients calling into the office
- Performing general administration duties
Required Skills & Attributes
- Excellent ability to multitask in a fast-paced environment
- Patient
- Proactive
- Good with computers
- Extremely diligent
- Polite telephone manner
- Confident personality
- Excellent written and communication skills
- Reliable
Required Experience
At least one year in a customer service role, ideally within an office setting.
Required Education
Minimum of 7 GCSEs, with A-C grades in Maths and English.
What We Offer
- Competitive salary with opportunity for growth.
- 31 paid holiday days (includes Bank Holidays).
- Birthday day off.
- Health cash plan.
- Employee benefits platform (including Cyclescheme and shopping discounts)
- Staff discounts at our other brands (including a coffee shop).
- Free soft drinks, coffee, tea, and fruit.
- Free on-site parking.
- State of the art offices.
- Paid volunteering days.
- Birthday gift allowance.
- Pension plan for eligible candidates.
Customer Service Advisor - Evenings/Weekends in Swindon employer: ZPos
ZPos Ltd is an excellent employer that prioritises employee well-being and growth, offering a competitive salary of £13.33 per hour along with 31 paid holiday days, a birthday day off, and a health cash plan. Our vibrant work culture fosters collaboration and support, with opportunities for overtime and professional development in our state-of-the-art offices, making it an ideal place for those seeking meaningful and rewarding employment in the customer service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Evenings/Weekends in Swindon
✨Tip Number 1
Get to know ZPos Ltd! Research the company and its services so you can show off your knowledge during the interview. This will help us see that you're genuinely interested in the role and ready to jump in.
✨Tip Number 2
Practice your multitasking skills! Since this role involves juggling calls, emails, and live chats, try simulating a busy environment at home. It’ll help you feel more prepared for the fast-paced nature of the job.
✨Tip Number 3
Be ready to showcase your communication skills! Whether it’s through a mock call or a chat simulation, we want to see how well you can interact with customers. Confidence and clarity are key!
✨Tip Number 4
Don’t forget to highlight your previous experience! Bring up specific examples from your past customer service roles that demonstrate your problem-solving abilities and how you’ve handled challenging situations.
We think you need these skills to ace Customer Service Advisor - Evenings/Weekends in Swindon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled tough situations and provided excellent support to clients. Use specific examples to showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your availability for shifts and how you fit into our fast-paced environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid fluff and get straight to what makes you a great fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at ZPos
✨Know the Company
Before your interview, take some time to research ZPos Ltd. Understand their products and services, especially how they support restaurants and takeaways. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experience. Think of situations where you successfully resolved issues or helped customers, and explain how your actions made a difference.
✨Prepare for Common Scenarios
Anticipate questions related to multitasking and handling difficult customers. Prepare responses that highlight your patience and proactive approach. Practising these scenarios can help you feel more at ease during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with or the training process. This shows your enthusiasm for the position and helps you gauge if the company culture is a good fit for you.
