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- Tasks: Support customers and restaurants in a fast-paced environment through live chat and order notifications.
- Company: Join ZPos, a dynamic company focused on enhancing customer service.
- Benefits: Earn £13.33 per hour, enjoy 31 paid holidays, staff discounts, and a health cash plan.
- Other info: Great opportunity for growth in a supportive and energetic workplace.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Must have one year of customer service experience and 7 GCSEs with A-C grades in Maths and English.
The predicted salary is between 27700 - 27700 £ per year.
ZPos is seeking a Customer Support Representative to enhance service for their clients in a fast-paced environment.
Responsibilities include:
- Notifying restaurants about orders
- Assisting customers via live chat
- Addressing technical issues
Candidates should have:
- At least one year of customer service experience
- A minimum of 7 GCSEs with A-C grades in Maths and English
This full-time position offers a competitive salary of £13.33 per hour along with various perks including 31 paid holidays, staff discounts, and a health cash plan.
Evening & Weekend Customer Support Advisor – On-Site + Great Benefits in London employer: ZPos
Contact Detail:
ZPos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening & Weekend Customer Support Advisor – On-Site + Great Benefits in London
✨Tip Number 1
Get to know the company! Research ZPos and their values so you can show them you're a perfect fit. Mention specific things about their service or culture during your chat.
✨Tip Number 2
Practice your live chat skills! Since you'll be assisting customers via chat, try role-playing with a friend. This will help you think on your feet and respond quickly to queries.
✨Tip Number 3
Show off your customer service experience! Be ready to share examples of how you've handled tough situations in the past. We want to see how you can bring that experience to ZPos.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Evening & Weekend Customer Support Advisor – On-Site + Great Benefits in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background fits with what we’re looking for. Keep it friendly and engaging – we love personality!
Show Off Your Communication Skills: Since this role involves assisting customers via live chat, make sure your application reflects your communication prowess. Use clear and concise language, and don’t forget to proofread for any sneaky typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ZPos
✨Know the Company Inside Out
Before your interview, take some time to research ZPos. Understand their services, values, and what sets them apart in the customer support industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about enhancing service for clients, be ready to share specific examples from your past experience. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your capability and passion for customer support.
✨Prepare for Technical Questions
Given that you'll be addressing technical issues, brush up on common problems that customers might face in a restaurant setting. Be prepared to discuss how you would troubleshoot these issues effectively. This shows that you’re proactive and ready to tackle challenges head-on.
✨Practice Live Chat Scenarios
Since assisting customers via live chat is part of the job, consider practising mock scenarios with a friend. Focus on being clear, concise, and friendly in your responses. This will help you feel more comfortable during the actual interview and demonstrate your communication skills.