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- Tasks: Provide customer support via phone, email, and live chat for restaurants.
- Company: Join ZPos Ltd, a fast-growing company in the food service industry.
- Benefits: Earn £13.33 per hour with 31 paid holiday days and growth opportunities.
- Other info: Flexible evening and weekend shifts available, with potential for overtime.
- Why this job: Be part of a friendly team supporting local restaurants during busy hours.
- Qualifications: Must have at least one year of customer service experience and good GCSEs.
The predicted salary is between 13 - 13 £ per hour.
Please note this position is not remote or hybrid. We have various shifts required - please select your availability and quantity of hours you are looking for during the application process.
Available shifts include:
- Monday, Wednesday, Thursday, Saturday: 6 pm – 12 am
- Saturday/Sunday: 10 am – 6 pm
- Sunday: 3 pm – 9 pm
There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).
Age: 18+
Pay: £13.33 per hour
About ZPos Ltd
ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.
What We Want
We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.
About The Role
Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.
Main Responsibilities
- Notifying restaurants by telephone of outstanding orders
- Helping customers order their meal via live chat
- Troubleshooting general technical issues
- Providing customer service for clients calling into the office
- Performing general administration duties
Required Skills & Attributes
- Excellent ability to multitask in a fast‑paced environment
- Patient
- Proactive
- Good with computers
- Extremely diligent
- Polite telephone manner
- Confident personality
- Excellent written and communication skills
- Reliable
Required Experience
At least one year in a customer service role, ideally within an office setting.
Required Education
Minimum of 7 GCSEs, with A‑C grades in Maths and English.
What We Offer
Competitive salary with opportunity for growth. 31 paid holiday days (includes)
Customer Support Advisor - Evenings/Weekends in London employer: ZPos
Contact Detail:
ZPos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Evenings/Weekends in London
✨Tip Number 1
Get to know ZPos Ltd! Research the company and its services so you can chat confidently about how you can contribute. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations, as this role is all about keeping clients happy, especially during busy times.
✨Tip Number 3
Show off your multitasking skills! During the interview, share examples of how you've juggled multiple tasks in a fast-paced environment. This will highlight your ability to thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to select your preferred shifts right from the start.
We think you need these skills to ace Customer Support Advisor - Evenings/Weekends in London
Some tips for your application 🫡
Show Your Availability: Make sure to clearly indicate your preferred shifts during the application process. We want to know when you can work, so be honest about your availability!
Highlight Relevant Experience: Since prior office-based experience is essential, don’t forget to showcase any customer service roles you've had. We love seeing how your past experiences can benefit our team!
Be Yourself: We’re looking for a friendly and reliable individual, so let your personality shine through in your application. A little bit of charm goes a long way!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to see your application and get back to you!
How to prepare for a job interview at ZPos
✨Know Your Availability
Since the role requires specific evening and weekend shifts, be clear about your availability. Prepare to discuss which shifts you can cover and how flexible you are with picking up extra hours. This shows you're committed and ready to meet their needs.
✨Showcase Your Customer Service Skills
Highlight your previous customer service experience during the interview. Be ready to share examples of how you've handled difficult situations or provided exceptional support. This will demonstrate that you understand the importance of a polite and proactive approach.
✨Familiarise Yourself with the Company
Do a bit of research on ZPos Ltd and their services. Understanding their products and the type of clients they serve will help you answer questions more effectively and show your genuine interest in the company.
✨Practice Multitasking Scenarios
Given the fast-paced environment, think of ways to demonstrate your multitasking abilities. You might be asked how you would handle multiple customer queries at once, so prepare some strategies or examples to illustrate your skills.