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- Tasks: Support customers and restaurants in a fast-paced environment through live chat and order notifications.
- Company: Join ZPos, a dynamic company focused on enhancing customer service.
- Benefits: Earn £13.33 per hour, enjoy 31 paid holidays, staff discounts, and a health cash plan.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Must have at least one year of customer service experience and 7 GCSEs with A-C grades.
The predicted salary is between 27700 - 27700 £ per year.
ZPos is seeking a Customer Support Representative to enhance service for their clients in a fast-paced environment. Responsibilities include notifying restaurants about orders, assisting customers via live chat, and addressing technical issues.
Candidates should have at least one year of customer service experience and a minimum of 7 GCSEs with A-C grades in Maths and English.
This full-time position offers a competitive salary of £13.33 per hour along with various perks including:
- 31 paid holidays
- Staff discounts
- A health cash plan
Evening & Weekend Customer Support Advisor – On-Site + Great Benefits employer: ZPos
Contact Detail:
ZPos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening & Weekend Customer Support Advisor – On-Site + Great Benefits
✨Tip Number 1
Make sure you know the company inside out! Research ZPos and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be assisting customers via live chat, it's crucial to be clear and concise. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips on how to stand out during the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won't find anywhere else.
We think you need these skills to ace Evening & Weekend Customer Support Advisor – On-Site + Great Benefits
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Evening & Weekend Customer Support Advisor role. We love seeing personality, so let us know what makes you tick!
Showcase Your Communication Skills: Since you'll be assisting customers via live chat, it's crucial to demonstrate your communication skills in your application. Keep your language clear and concise, and make sure to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do!
How to prepare for a job interview at ZPos
✨Know the Company Inside Out
Before your interview, take some time to research ZPos. Understand their services, values, and what sets them apart in the customer support industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role requires at least a year of customer service experience, be ready to share specific examples from your past jobs. Think about times when you resolved issues or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Technical Questions
Given that you'll be addressing technical issues, brush up on common problems that customers might face in a restaurant setting. Familiarise yourself with basic troubleshooting steps and be prepared to discuss how you would handle these situations during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if ZPos is the right fit for you.