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- Tasks: Support customers and restaurants in a fast-paced environment through live chat and order notifications.
- Company: Join ZPos, a dynamic company focused on enhancing customer service.
- Benefits: Earn £13.33 per hour, enjoy 31 paid holidays, staff discounts, and a health cash plan.
- Other info: Great opportunity for growth in a supportive and energetic workplace.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: 1 year of customer service experience and 7 GCSEs with A-C grades in Maths and English.
The predicted salary is between 27700 - 27700 £ per year.
ZPos is seeking a Customer Support Representative to enhance service for their clients in a fast-paced environment. Responsibilities include notifying restaurants about orders, assisting customers via live chat, and addressing technical issues.
Candidates should have at least one year of customer service experience and a minimum of 7 GCSEs with A-C grades in Maths and English.
This full-time position offers a competitive salary of £13.33 per hour along with various perks including 31 paid holidays, staff discounts, and a health cash plan.
Evening & Weekend Customer Support Advisor – On-Site + Great Benefits in England employer: ZPos
Contact Detail:
ZPos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening & Weekend Customer Support Advisor – On-Site + Great Benefits in England
✨Tip Number 1
Get to know ZPos and their vibe! Research their values and culture so you can show them you're a perfect fit. When you apply through our website, mention what excites you about working with them.
✨Tip Number 2
Practice your live chat skills! Since you'll be assisting customers via chat, try role-playing scenarios with friends or family. This will help you feel more confident when addressing technical issues on the job.
✨Tip Number 3
Prepare for common customer service questions! Think about how you'd handle tricky situations and be ready to share your experiences. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Evening & Weekend Customer Support Advisor – On-Site + Great Benefits in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Evening & Weekend Customer Support Advisor role. We love seeing personality, so let us know what makes you tick!
Show Off Your Communication Skills: Since you'll be assisting customers via live chat, it's crucial to demonstrate your communication skills in your application. Keep your language clear and friendly, just like you would when chatting with a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ZPos
✨Know the Company Inside Out
Before your interview, take some time to research ZPos. Understand their services, values, and what sets them apart in the customer support industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role requires at least a year of customer service experience, prepare specific examples from your past jobs where you successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Live Chat Scenarios
Given that you'll be assisting customers via live chat, it’s a good idea to practice responding to common customer queries. You can even role-play with a friend to simulate the fast-paced environment and improve your response time and clarity.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.