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- Tasks: Support restaurants and customers via phone, email, and live chat.
- Company: Join ZPos Ltd, a fast-growing company in the food service industry.
- Benefits: Earn £13.33 per hour, enjoy 31 paid holidays, and receive staff discounts.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a friendly team and make a real difference in customer service.
- Qualifications: Must have at least one year of customer service experience and 7 GCSEs.
The predicted salary is between 13 - 13 £ per hour.
Please note this position is not remote or hybrid. We have various shifts required - please select your availability and quantity of hours you are looking for during the application process. Available shifts include:
- Monday, Wednesday, Thursday, Saturday: 6 pm – 12 am
- Saturday/Sunday: 10 am – 6 pm
- Sunday: 3 pm – 9 pm
There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).
Age: 18+
Pay: £13.33 per hour
About ZPos Ltd
ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.
What We Want
We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.
About The Role
Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.
Main Responsibilities
- Notifying restaurants by telephone of outstanding orders
- Helping customers order their meal via live chat
- Troubleshooting general technical issues
- Providing customer service for clients calling into the office
- Performing general administration duties
Required Skills & Attributes
- Excellent ability to multitask in a fast‑paced environment
- Patient
- Proactive
- Good with computers
- Extremely diligent
- Polite telephone manner
- Confident personality
- Excellent written and communication skills
- Reliable
Required Experience
At least one year in a customer service role, ideally within an office setting.
Required Education
Minimum of 7 GCSEs, with A‑C grades in Maths and English.
What We Offer
- Competitive salary with opportunity for growth.
- 31 paid holiday days (includes Bank Holidays).
- Birthday day off.
- Health cash plan.
- Employee benefits platform (including Cyclescheme and shopping discounts).
- Staff discounts at our other brands (including a coffee shop).
- Free soft drinks, coffee, tea, and fruit.
- Free on‑site parking.
- State of the art offices.
- Paid volunteering days.
- Birthday gift allowance.
- Pension plan for eligible candidates.
Customer Support Advisor - Evenings/Weekends employer: ZPos
Contact Detail:
ZPos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Evenings/Weekends
✨Tip Number 1
Get to know ZPos Ltd! Research the company and its services so you can chat confidently about how you can contribute. This shows you're genuinely interested and helps you stand out during interviews.
✨Tip Number 2
Prepare for common customer support scenarios. Think about how you'd handle tricky situations or difficult customers. Practising these responses will help you feel more at ease when it comes to the real deal.
✨Tip Number 3
Show off your multitasking skills! During the interview, share examples of how you've juggled multiple tasks in a fast-paced environment. This is key for the role, and we love hearing about your experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can select your preferred shifts right from the start, making it easier for us to find the perfect fit for you.
We think you need these skills to ace Customer Support Advisor - Evenings/Weekends
Some tips for your application 🫡
Show Your Availability: Make sure to clearly indicate your preferred shifts and availability during the application process. We want to know when you can work, so be honest about your schedule!
Highlight Relevant Experience: Since prior office-based experience is essential, don’t forget to showcase any customer service roles you've had. We’re looking for those skills that will help us support our clients effectively.
Be Yourself: We value a friendly and confident personality, so let your true self shine through in your application. A polite tone and good communication skills are key, so show us what you’ve got!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our team!
How to prepare for a job interview at ZPos
✨Know Your Availability
Since the role requires specific evening and weekend shifts, be clear about your availability. Prepare to discuss which shifts you can cover and how flexible you are with overtime. This shows you're serious about fitting into their schedule.
✨Showcase Your Customer Service Skills
Highlight your previous customer service experience during the interview. Be ready to share examples of how you've handled difficult situations or provided exceptional support. This will demonstrate that you understand the importance of customer satisfaction in a fast-paced environment.
✨Familiarise Yourself with the Company
Research ZPos Ltd and its services before the interview. Understanding their products and the challenges faced by restaurants will help you answer questions more effectively and show your genuine interest in the company.
✨Practice Multitasking Scenarios
Given the need to multitask in this role, consider practicing scenarios where you handle multiple tasks at once. You might be asked how you would manage several customer queries simultaneously, so being prepared with strategies will give you an edge.