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- Tasks: Coordinate exciting digital projects from start to finish, ensuring smooth delivery and client satisfaction.
- Company: Join ZPos, a creative tech company transforming the hospitality industry.
- Benefits: Enjoy 31 paid holiday days, healthcare cash plan, and discounts at our sister brands.
- Why this job: Make a real impact in a fast-growing company while honing your project management skills.
- Qualifications: Strong organisational skills and experience in coordinating projects or clients.
- Other info: Dynamic work environment with opportunities for professional growth and development.
The predicted salary is between 30000 - 42000 £ per year.
About Us
ZPos is a creative technology company based in South Marston, Swindon. We power thousands of restaurant and takeaway websites, online ordering systems, and hospitality software solutions across the UK, and we also support SMEs through our sister brands. We design and deliver everything from bespoke websites, software, and apps to integrated marketing, EPoS, and communication systems such as VoIP, WiFi, and branded print.
The Role
We are looking for a Digital Project Coordinator to take day-to-day ownership of the delivery of client website projects from sale confirmation through to go-live. You will be the main point of contact for clients during the delivery phase and the central organiser between internal teams. Your responsibility is to keep projects on track, maintain momentum, and make sure issues are resolved quickly and professionally. This is a fast-paced, communication-heavy role focused on organisation, coordination, and follow-through. You will manage multiple projects at the same time in a busy environment and will be expected to use your judgement to resolve delivery challenges independently. While we currently use Asana for project & task tracking, we welcome ideas and improvements to how we manage delivery and communicate across the business. You will play an active role in refining processes to help projects run more smoothly and predictably.
Key Responsibilities
- Take ownership of the delivery of client projects from sale confirmation through to launch (typically working with clients/staff to get a website built, and ensure anything services ordered are set up correctly).
- Act as the primary point of contact for clients whilst we build their solutions, managing expectations and maintaining clear communication.
- Coordinate work across design, development, content, and technical teams, balancing priorities and resolving day-to-day delivery challenges.
- Gather, track, and validate required client information such as logos, menus, domain access, content, and payment setup.
- Maintain accurate project timelines, task lists, and checklists using our project management tools.
- Actively drive actions and deadlines across teams, maintaining momentum and holding delivery accountable.
- Take ownership of pre-launch delivery issues as they arise, working with internal teams and clients to resolve blockers and keep our client's projects moving, escalating only when resolution genuinely requires senior input.
- Ensure projects are completed to a high standard and are ready for handover to our account management teams.
- Contribute ideas and improvements to delivery processes, documentation, and ways of working over time.
What We Are Looking For
- Experience coordinating clients and staff to fulfill a client's order/solution. Ideally working with similar products/services in an agency.
- Strong organisational skills and the ability to manage multiple projects simultaneously.
- Excellent written and verbal communication skills.
- Naturally technically minded (we are an agency providing IT/tech products & services to businesses).
- Confidence dealing with clients and internal teams.
- Comfortable taking ownership of delivery outcomes and making judgement calls in a busy environment.
- Calm, organised approach under pressure.
- Strong attention to detail and pride in keeping work organised.
- An analytical ability to identify and optimise processes, particularly around the lifecycle of a project.
- Confident using a variety of software platforms, and the ability to learn new tools quickly.
Desirable Experience
- Experience coordinating website builds or digital services.
- Familiarity with task management tools such as Asana, ClickUp, Trello, or similar.
- Basic understanding of domains, hosting, and online payments (for example Stripe).
- Experience working in a small to medium sized business or agency environment.
What Success Looks Like
- Projects are delivered on time and to a consistent standard.
- Clients feel informed, supported, and confident throughout the delivery process.
- Internal teams are clear on priorities, responsibilities, and deadlines.
- Delivery timelines improve as processes become more consistent and effective.
- Client onboarding satisfaction increases.
Why Join ZPos
- Be part of a fast-growing company making a real impact in the hospitality tech sector.
- 31 paid holiday days including bank holidays.
- Birthday day off.
- Healthcare cash plan.
- Employee benefits platform including CycleScheme and shopping discounts.
- Staff discounts at our sister brands, including a coffee shop.
- Free soft drinks, barista-grade coffee, tea, and fruit.
- Free on-site parking.
- Modern, well-equipped offices.
- Paid volunteering days.
- Birthday gift allowance.
- Company events.
- Company pension.
Digital Project Coordinator Business Operations · ZPos Head Office employer: ZPos Ltd
Contact Detail:
ZPos Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Project Coordinator Business Operations · ZPos Head Office
✨Tip Number 1
Get to know the company inside out! Research ZPos, their projects, and their culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to project coordination and client management. Use examples from your past experiences to demonstrate your skills and how they align with what ZPos is looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Digital Project Coordinator Business Operations · ZPos Head Office
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to juggle multiple projects and keep everything on track. We want to see how you manage your time and priorities, so share specific examples of how you've done this in the past!
Communicate Clearly: Since this role is all about communication, make sure your written application reflects that. Use clear, concise language and structure your thoughts well. We love a good storyteller, so don’t hesitate to share your journey!
Be Tech-Savvy: Mention any experience you have with project management tools like Asana or similar platforms. If you're comfortable with tech, let us know! We appreciate candidates who can adapt quickly to new software.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ZPos Ltd
✨Know Your Projects Inside Out
Before the interview, make sure you understand the types of projects ZPos handles. Familiarise yourself with their website builds and digital services. This will help you speak confidently about how your experience aligns with their needs.
✨Show Off Your Organisational Skills
Since this role is all about coordination, be ready to share specific examples of how you've managed multiple projects simultaneously. Highlight any tools you've used, like Asana or Trello, to keep everything on track.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as strong communication is key in this role. Be prepared to discuss how you've handled client interactions and resolved issues in the past, showcasing your ability to maintain momentum.
✨Bring Ideas for Improvement
ZPos values innovation, so think about ways you could enhance their delivery processes. Come prepared with suggestions on how to optimise project management or improve client communication, showing that you're proactive and engaged.