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- Tasks: Support restaurants and customers via phone, email, and live chat.
- Company: Join ZPos Ltd, a fast-growing company in the food service industry.
- Benefits: Earn £13.33 per hour, enjoy 31 paid holidays, and receive staff discounts.
- Why this job: Be part of a friendly team and make a real difference in customer service.
- Qualifications: Must have at least one year of customer service experience and 7 GCSEs.
- Other info: Enjoy a vibrant work environment with opportunities for growth and development.
The predicted salary is between 13 - 13 £ per hour.
Please note this position is not remote or hybrid. We have various shifts required - please select your availability and quantity of hours you are looking for during the application process. Available shifts include:
- Monday to Saturday: 6pm - 12am (some shorter shifts are also available within these times)
- Saturday/Sunday: 10am - 6pm
- Sunday: 3pm - 9pm
There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).
Age: 18+
Pay: £13.33 per hour
About ZPos Ltd: ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.
What We Want: We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.
About The Role: Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.
Main Responsibilities:
- Notifying restaurants by telephone of outstanding orders
- Helping customers order their meal via live chat
- Troubleshooting general technical issues
- Providing customer service for clients calling into the office
- Performing general administration duties
Required Skills & Attributes:
- Excellent ability to multitask in a fast-paced environment
- Patient
- Proactive
- Good with computers
- Extremely diligent
- Polite telephone manner
- Confident personality
- Excellent written and communication skills
- Reliable
Required Experience: At least one year in a customer service role, ideally within an office setting.
Required Education: Minimum of 7 GCSEs, with A-C grades in Maths and English.
What we offer: Competitive salary with opportunity for growth. 31 paid holiday days (includes Bank Holidays). Birthday day off. Health cash plan. Employee benefits platform (including Cyclescheme and shopping discounts). Staff discounts at our other brands (including a coffee shop). Free soft drinks, coffee, tea, and fruit. Free on-site parking. State of the art offices. Paid volunteering days. Birthday gift allowance. Pension plan for eligible candidates.
Customer Support Advisor - Part-time evenings/weekends employer: ZPos Ltd
Contact Detail:
ZPos Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Part-time evenings/weekends
✨Tip Number 1
Get to know ZPos Ltd! Research the company and its services so you can chat confidently about how you can contribute. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations, as this role is all about keeping clients happy, especially during busy times.
✨Tip Number 3
Be ready to discuss your availability clearly. Since the shifts are specific, make sure you highlight when you can work and if you're open to picking up extra hours. Flexibility can be a big plus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy, which is a great trait for this role.
We think you need these skills to ace Customer Support Advisor - Part-time evenings/weekends
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and proactive nature. Remember, we’re looking for someone who can connect with our clients!
Tailor Your Answers: Make sure to tailor your responses to the specific role of Customer Support Advisor. Highlight your previous experience in customer service and how it relates to the responsibilities listed in the job description. This will help us see why you’re a great fit!
Check Your Availability: Since we have various shifts available, be clear about your availability when applying. Whether you’re looking for part-time hours or are open to overtime, let us know so we can find the best fit for you!
Proofread Your Application: Before hitting that submit button, give your application a good once-over. Check for any typos or errors, especially in your written communication skills. A polished application shows us you’re diligent and take pride in your work!
How to prepare for a job interview at ZPos Ltd
✨Know Your Availability
Since the role requires specific evening and weekend shifts, be clear about your availability. Make sure to review the shift options beforehand and be ready to discuss which hours you can commit to during the interview.
✨Showcase Your Customer Service Skills
Highlight your previous customer service experience, especially in an office setting. Prepare examples of how you've handled difficult situations or provided excellent support to customers, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with ZPos Ltd
Do a bit of research on ZPos Ltd and their services. Understanding their products and the type of clients they serve will help you answer questions more effectively and show your genuine interest in the company.
✨Practice Multitasking Scenarios
Given the fast-paced environment, think of ways to demonstrate your multitasking abilities. You might be asked how you would handle multiple customer queries at once, so prepare some strategies or examples to share.