At a Glance
- Tasks: Support restaurants and customers via phone, email, and live chat.
- Company: Join ZPos, a fast-growing company in the restaurant tech space.
- Benefits: Earn £13.33/hour, enjoy 31 paid holidays, and get your birthday off!
- Other info: Enjoy free drinks, discounts, and opportunities for growth in a vibrant office.
- Why this job: Be part of a friendly team and make a real difference in customer service.
- Qualifications: Must have at least one year of customer service experience and 7 GCSEs.
The predicted salary is between 13 - 13 £ per hour.
This is an on-site (not remote or hybrid) customer support role for an office-based team working with restaurants and takeaways. Two shift patterns are available; please select your preferred shift during the application process.
Available shifts:
- Monday 6pm - 12am, Saturday 10am - 6pm and Sunday 3pm - 9pm
- Wednesday 6pm - 12am, Thursday 6pm - 12am and Sunday 10am - 6pm
There are opportunities to pick up overtime covering annual leave on other shifts throughout the week (daytime and evening).
Age: 18+
Pay: £13.33 per hour
About ZPos Ltd
ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.
What We Want
We work with takeaways who require round-the-clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.
About The Role
Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through telephone, email and live chat. Full training will be given, but prior office-based experience is essential.
Main Responsibilities
- Notifying restaurants by telephone of outstanding orders
- Helping customers order their meal via live chat
- Troubleshooting general technical issues
- Providing customer service for clients calling into the office
- Performing general administration duties
Required Skills & Attributes
- Excellent ability to multitask in a fast-paced environment
- Patient
- Proactive
- Good with computers
- Extremely diligent
- Polite telephone manner
- Confident personality
- Excellent written and communication skills
- Reliable
Required Experience
At least one year in a customer service role, ideally within an office setting.
Required Education
Minimum of 7 GCSEs, with A-C grades in Maths and English.
What we offer
- Competitive salary with opportunity for growth.
- 31 paid holiday days (includes Bank Holidays).
- Birthday day off.
- Health cash plan.
- Employee benefits platform (including Cyclescheme and shopping discounts).
- Staff discounts at our other brands (including a coffee shop).
- Free soft drinks, coffee, tea, and fruit.
- Free on-site parking.
- State of the art offices.
- Paid volunteering days.
- Birthday gift allowance.
- Pension plan for eligible candidates.
Customer Service Advisor - Part-Time Evenings/Weekends Service & Support · ZPos Head Office employer: ZPos Ltd
ZPos Ltd is an excellent employer for those seeking a rewarding part-time role in customer service, particularly within the vibrant restaurant and takeaway sector. With competitive pay, generous holiday allowances, and a supportive work culture that prioritises employee well-being and growth, ZPos offers unique benefits such as free refreshments, staff discounts, and opportunities for overtime. Located in state-of-the-art offices, employees can enjoy a dynamic environment while contributing to a rapidly expanding company dedicated to exceptional client support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part-Time Evenings/Weekends Service & Support · ZPos Head Office
✨Tip Number 1
Get to know ZPos and what we do! Familiarise yourself with our products and services, especially how we support restaurants and takeaways. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and clients over the phone and via live chat, it’s crucial to sound confident and polite. Try role-playing common customer service scenarios with a friend to get comfortable.
✨Tip Number 3
Be flexible with your availability! We’re looking for someone who can work evenings and weekends, so highlight your willingness to adapt your schedule. Mention any previous experience working odd hours or handling busy periods.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can select your preferred shift pattern right from the start, making it easier for us to find the perfect fit for you.
We think you need these skills to ace Customer Service Advisor - Part-Time Evenings/Weekends Service & Support · ZPos Head Office
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can connect with our clients, so a warm touch goes a long way.
Tailor Your Experience:Make sure to highlight any relevant customer service experience you have, especially in an office setting. We love seeing how your past roles have prepared you for this position, so be specific about your responsibilities and achievements that relate to the job description.
Be Clear and Concise:While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your skills and experiences quickly.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at ZPos Ltd
✨Know the Company Inside Out
Before your interview, take some time to research ZPos Ltd. Understand their products and services, especially how they support restaurants and takeaways. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples from your past experiences. Think of situations where you successfully resolved issues or provided exceptional service. This will demonstrate your ability to handle the fast-paced environment they mentioned.
✨Prepare for Common Scenarios
Anticipate questions related to multitasking and problem-solving, as these are key skills for the position. Practice responses to scenarios like handling a difficult customer or managing multiple inquiries at once. This will help you feel more prepared and less anxious during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
