At a Glance
- Tasks: Support restaurants and customers via phone, email, and live chat.
- Company: Join ZPos Ltd, a fast-growing company in the food service industry.
- Benefits: Earn £13.33 per hour, enjoy 31 paid holidays, and receive staff discounts.
- Other info: Dynamic office environment with opportunities for growth and development.
- Why this job: Be part of a friendly team and make a real difference in customer service.
- Qualifications: Must have at least one year of customer service experience and good communication skills.
The predicted salary is between 13 - 13 £ per hour.
Please note this position is not remote or hybrid. We have various shifts required - please select your availability and quantity of hours you are looking for during the application process. Available shifts include:
- Monday, Wednesday, Thursday, Saturday: 6pm - 12am
- Saturday/Sunday: 10am - 6pm
- Sunday: 3pm - 9pm
There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).
Age: 18+
Pay: £13.33 per hour
About ZPos Ltd: ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.
What We Want: We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.
About The Role: Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.
Main Responsibilities:
- Notifying restaurants by telephone of outstanding orders
- Helping customers order their meal via live chat
- Troubleshooting general technical issues
- Providing customer service for clients calling into the office
- Performing general administration duties
Required Skills & Attributes:
- Excellent ability to multitask in a fast-paced environment
- Patient
- Proactive
- Good with computers
- Extremely diligent
- Polite telephone manner
- Confident personality
- Excellent written and communication skills
- Reliable
Required Experience: At least one year in a customer service role, ideally within an office setting.
Required Education: Minimum of 7 GCSEs, with A-C grades in Maths and English.
What we offer:
- Competitive salary with opportunity for growth.
- 31 paid holiday days (includes Bank Holidays).
- Birthday day off.
- Health cash plan.
- Employee benefits platform (including Cyclescheme and shopping discounts)
- Staff discounts at our other brands (including a coffee shop).
- Free soft drinks, coffee, tea, and fruit.
- Free on-site parking.
- State of the art offices.
- Paid volunteering days.
- Birthday gift allowance.
- Pension plan for eligible candidates.
Customer Service Advisor - Evenings/Weekends employer: ZPos Ltd
ZPos Ltd is an excellent employer that values its employees by offering a competitive salary and numerous benefits, including 31 paid holiday days, a birthday day off, and a health cash plan. Our vibrant work culture fosters growth and development, with opportunities for overtime and a supportive team environment, making it an ideal place for those seeking meaningful employment in the bustling restaurant and takeaway sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Evenings/Weekends
✨Tip Number 1
Make sure you know your availability inside out! Since the role requires specific shifts, be ready to discuss when you can work. This shows you're organised and keen to fit into their schedule.
✨Tip Number 2
Brush up on your customer service skills before the interview. Think of examples from your past experience where you’ve handled tough situations or gone the extra mile for a customer. We want to see that you’re proactive and patient!
✨Tip Number 3
Don’t forget to research ZPos Ltd! Knowing about their products and services will help you stand out. It shows you’re genuinely interested in the company and ready to jump in and support their clients.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Advisor - Evenings/Weekends
Some tips for your application 🫡
Show Your Availability:When filling out your application, make sure to clearly indicate your availability for the shifts we have on offer. We want to know when you can work, so be honest and specific about the hours you're looking for!
Highlight Relevant Experience:Since prior office-based experience is essential, don’t forget to showcase any customer service roles you've had. Tell us about your multitasking skills and how you've handled busy environments in the past.
Be Yourself:We’re looking for friendly and reliable individuals, so let your personality shine through in your application. Use a polite tone and show us that you’re proactive and ready to help our clients and their customers!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your details and can get back to you as soon as possible!
How to prepare for a job interview at ZPos Ltd
✨Know Your Availability
Since the role requires specific evening and weekend shifts, be clear about your availability. Prepare to discuss which shifts you can cover and how flexible you are with overtime. This shows you're serious about fitting into their schedule.
✨Showcase Your Customer Service Skills
Highlight your previous customer service experience, especially in an office setting. Be ready to share examples of how you've handled difficult situations or provided exceptional service. This will demonstrate your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with the Company
Do a bit of research on ZPos Ltd and their services. Understanding their products and the type of clients they serve will help you answer questions more effectively and show your genuine interest in the role.
✨Practice Communication Skills
Since the job involves communicating via phone, email, and live chat, practice articulating your thoughts clearly and politely. You might even want to do a mock interview with a friend to refine your communication style and ensure you come across as confident and friendly.
