At a Glance
- Tasks: Lead insight and strategy for healthcare clients, turning data into actionable recommendations.
- Company: ZPB Associates, a dynamic healthcare strategy and communications firm.
- Benefits: Competitive salary, private health insurance, 25 days holiday, and a paid sabbatical.
- Other info: Collaborative team culture with clear career progression to Account Director.
- Why this job: Shape impactful strategies in healthcare while mentoring and growing your skills.
- Qualifications: Experience in research or strategy roles, ideally in healthcare; strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
ZPB Associates is a healthcare strategy and communications firm working with leading names across healthcare - including the NHS, independent healthcare, digital health and tech.
We combine strategy, integrated marketing, PR and policy engagement to help our clients navigate an increasingly complex and commercially competitive healthcare landscape.
Our work is strategic, creating visibility and credibility whether that is through share of voice, brand-building, or market positioning.
We create editorially confident, genuinely creative content that is market moving and supports our client’s success.
About the Role
We're looking for an Account Manager to lead insight and strategy work across a portfolio of healthcare clients.
You'll design and run research programmes, turn market intelligence and data into clear strategic recommendations, and act as the day-to-day client contact for accounts where evidence-led thinking is the main value we bring.
You'll work closely with the wider account teams to ensure research findings translate into sharp positioning, credible business cases and campaigns grounded in real client and market data — while owning account financials and mentoring the Account Executives who support you.
Responsibilities
- Own the day-to-day delivery of strategy and insight-led client accounts, ensuring work is on brief, on time and on budget
- Design and lead quantitative and qualitative research programmes - surveys, stakeholder interviews, message testing and competitive intelligence - to support client strategy and business development
- Utilise insights to support the development of activity such as market positioning, market sizing, product and service stakeholder engagement, campaign design, communications planning, thought leadership reports and PR campaigns.
- Translate market intelligence, competitor analysis and data into clear, actionable brand and market positioning recommendations
- Create impactful presentations and reports which let clients gets to the heart of insight easily and also motivate and inspire.
- Build and maintain dashboards, trackers and reporting tools that turn raw data into digestible, client-ready insight
- Provide strategic counsel to clients on market positioning, business planning and communications strategy, grounded in evidence rather than opinion
- Manage client budgets and financial reconciliation independently, ensuring account profitability
- Lead client meetings and presentations, translating complex data and analysis for senior stakeholder audiences
- Identify growth and upsell opportunities within existing accounts, and contribute research-led proposals and pitches for new business
- Mentor and review the work of Account Executives, developing their research and analytical skills
- Keep abreast of healthcare policy and market trends and translate their strategic implications for clients
- Stay on top of industry trends and develop new research methods to generate fresh insights for clients.
- Monitor and report on the effectiveness of client campaigns and strategies against agreed KPIs
- Supporting and developing account executives so they become familiar with strategy and insight methodologies and approaches.
Qualifications
- A relevant degree (market research, social sciences, marketing, healthcare or a related subject) — not essential if you can demonstrate the skills above
- Required Skills
- Proven experience in a research, insight, strategy or planning role, ideally within a healthcare, life sciences or professional services communications agency
- Strong quantitative and qualitative research skills, including survey design, stakeholder interviews and secondary/desk research
- Ability to translate complex data into clear, commercially relevant recommendations for non-technical audiences
- Excellent written and verbal communication skills, with confidence presenting analysis to senior clients
- Proven ability to manage client budgets and account financials independently
- Strong organisational skills, able to manage multiple research and account workstreams simultaneously
- The right to work in the UK without sponsorship
- Preferred Skills
- Managing, coaching or mentoring junior team members
- Understanding of the UK healthcare/NHS landscape, PMI dynamics, and the private and independent healthcare sector
- Experience with data visualisation or dashboard tools (e. g. Excel, Power Point, Power BI, Flourish)
- Experience contributing to new business pitches and research-led proposals
- Pay range and compensation package
- A salary of £35,000–£40,000, dependent on experience
- The chance to shape strategy across ZPB's full client portfolio, not just a single account
- Direct mentoring from senior healthcare communications consultants, with a clear path to Account Director
- A collaborative, evidence-led team with a genuinely no-nonsense approach to client work
- 25 days holiday and on top the office is closed between Christmas and New Year
- Private health insurance
- Employee assistance programme including free legal advice, therapy and health checks
- Paid four-week sabbatical after four years
• And Summer Friday's – office closes early!
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Account Manager — Insight and Strategy employer: ZPB Associates
ZPB Associates is an exceptional employer, offering a dynamic work environment where healthcare strategy and communications thrive. With a strong focus on employee growth, you will receive direct mentoring from senior consultants and have a clear path to advance your career to Account Director. The collaborative culture, combined with generous benefits like private health insurance, a paid sabbatical, and early finishes on Summer Fridays, makes ZPB an attractive place for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager — Insight and Strategy
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ZPB Associates.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ZPB Associates.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ZPB Associates, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Account Manager — Insight and Strategy
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ZPB Associates.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ZPB Associates.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ZPB Associates. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ZPB Associates. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ZPB Associates
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ZPB Associates’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
