At a Glance
- Tasks: Drive customer success and optimise operations using AI and data analysis.
- Company: Join Zorro, a cutting-edge platform transforming finance with AI.
- Benefits: Hybrid work, direct impact on product, and clear career progression.
- Other info: Collaborative team environment with opportunities for innovation and growth.
- Why this job: Shape the future of AI in finance while owning meaningful projects.
- Qualifications: Experience in customer success or operations, strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Location
London preferred.
Hybrid.
Remote considered for exceptional candidates working UK hours.
About Zorro Our platform helps lenders, brokers, investors and advisory firms discover opportunities before everyone else.
We combine Companies House, financial data, ownership records, buying signals and hundreds of other data sources into one trusted record for every business.
Our AI agents monitor the market, identify companies that match a customer's strategy, qualify them, personalise outreach and help generate new opportunities.
Everything is built in house.
Engineers, product and commercial teams work side by side, shipping improvements every week.
Customer feedback quickly becomes product improvements, giving everyone the opportunity to shape the platform as it grows.
The role You'll work directly with founders, customers and engineers to improve every stage of the customer journey.
One day you'll be onboarding a new customer. The next you'll be analysing campaign performance, improving an AI workflow or helping shape a new product feature.
You'll own outcomes, identify opportunities to improve, and help build repeatable processes that scale.
What you'll do Customer Success • Own customer relationships from onboarding through renewal
- Become the primary contact for your accounts
- Lead regular customer reviews and recommend next steps
- Help customers achieve measurable results using Zorro
- GTM Operations • Build and refine target audiences
- Plan and optimise outbound campaigns
- Analyse campaign performance and identify opportunities for improvement
- Work with founders to improve messaging and commercial strategy
- Support new customer onboarding and implementation
- Product & AI • Capture customer feedback and work with engineers to improve the platform
- Improve internal workflows through automation
- Use AI to increase quality, efficiency and consistency
- Help define future product capabilities based on customer needs
What we're looking for • Experience in Customer Success, Rev Ops, GTM Operations, Growth or Account Management
- Excellent written and spoken English
- Strong commercial thinking and communication skills
- Comfortable analysing data and making recommendations
- Experience with outbound platforms such as Instantly, Smartlead, Apollo or Hub Spot is an advantage
- Curious about AI and modern go to market strategies
- Nice to have • Experience working with Saa S or fintech products
- Experience with workflow automation
- SQL or Python
- Familiarity with UK B2B data
- Why join Zorro • Build the future of AI for finance
- Work directly with experienced founders
- Shape both the product and the commercial strategy
- Own meaningful projects from day 1
- Small team, fast execution and real responsibility
- Clear progression as the business grows
If you're excited about AI, customer success and building systems that scale, we'd love to hear from you.
- Apply with your CV and tell us about a project, customer or process you've improved and the impact it had.
Locations
GTM Operations Manager in Cheshire, Warrington employer: Zorro
Zorro is an exceptional employer that fosters a dynamic and collaborative work culture, where employees are empowered to take ownership of meaningful projects from day one. With a focus on innovation in AI for finance, team members have the unique opportunity to work closely with experienced founders and directly influence both product development and commercial strategy. Located in London, with hybrid working options available, Zorro offers clear pathways for career progression and encourages personal growth through hands-on experience and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land GTM Operations Manager in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zorro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zorro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace GTM Operations Manager in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zorro:Your cover letter is your chance to shine! Tell us why you want to work at Zorro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zorro!
How to prepare for a job interview at Zorro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
