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- Tasks: Provide expert technical support and mentor junior team members in a fast-paced environment.
- Company: Join a rapidly growing HR software company with a cutting-edge HRIS platform.
- Benefits: Enjoy 25 days holiday, health insurance, and a work-from-home budget.
- Why this job: Build your career while driving customer success and collaborating with innovative teams.
- Qualifications: 12 months of experience in technical support or customer success within HR software is required.
- Other info: Remote-first role with quarterly travel to London for team meetings.
Support Consultant / Customer Support / Product Support / Application Software Support opportunity Join a fast-growing HR software company as a Support Consultant with SaaS experience in HR, Payroll or Recruitment Software Their cutting-edge HRIS platform streamlines everything from recruitment, onboarding to payroll and performance management. With 25% growth last year, they are expanding their team. As a Support Consultant, you'll provide expert technical support, troubleshoot complex issues, offer consultative guidance, and mentor junior team members. Drive customer success through top-notch service and contribute to key initiatives. Location: Remote-first but UK-based for essential company events. Travel to London will be required on a quarterly basis for team meetings, with satellite events every 6 months for whole-company meetings. Salary: To £35,000 (Based on Experience) plus Benefits including 25 days holiday + bank holidays, WFH budget, Health Insurance, Life Insurance, Regular social events Key Responsibilities * Deliver in-depth product expertise and strategic advice to customers through our ServiceHub platform, helping them maximize the value of our HR software. * Lead client-facing calls and provide tailored solutions to meet customer needs. * Collaborate with the Customer Success and Product teams to identify trends, suggest improvements, and influence product roadmaps. * Create and maintain advanced support documentation, FAQs, and training materials. * Stay updated on product updates and features to ensure expert-level service delivery. Experience Required * A minimum of 18 months of experience working for a Software Provider within a technical support, customer success or a similar role with HR, Payroll or Recruitment Software. (LMS, Performance or Employee Benefits Software considered). * Excellent troubleshooting and problem-solving skills with the ability to explain technical concepts to non-technical audiences. * Strong written and verbal communication skills, with a customer-centric mindset. * Ability to work independently and manage competing priorities in a fast-paced environment. * A natural problem solver, always seeking the best solutions for clients. * Thrive in collaborative environments and enjoy mentoring and sharing knowledge * Adaptable, able to manage multiple projects and evolving priorities. Nice to Have: * Bachelor’s degree or equivalent experience in a related field. * Experience/familiarity working with API. * Fluency in a second language (Spanish or Italian would be a bonus). Why Join – Growth & Opportunity: Be part of a thriving company with a culture built on innovation and collaboration. – Flexibility: Enjoy the freedom of remote-first work with regular in-person company retreats. – Culture: Work in a supportive environment that values team spirit, development, and results. – Recognition & Rewards: Competitive salary, fantastic benefits, and a company that celebrates your success. Perks * 25 days holiday + bank holidays * A day off for your birthday – because they think you deserve it! * Work-from-home budget * Health Insurance, Life Assurance and Income Protection * Buy/Sell Annual Leave Scheme * Regular social events – both remotely and in person. This is a fantastic opportunity for someone looking to build their career in a fast-growing company, with pathways to develop knowledge and specialisation within Customer-facing teams. Zorba Consulting is operating as an employment agency for permanent recruitment and employment business for supplying temporary workers
Support Consultant employer: Zorba Consulting Limited
Contact Detail:
Zorba Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Consultant
✨Tip Number 1
Familiarize yourself with the specific HR software and tools mentioned in the job description, such as Payroll, Recruitment, and LMS systems. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in technical support or customer success roles, especially within the HR software space. Be ready to share specific examples of how you've solved complex issues or improved customer satisfaction.
✨Tip Number 3
Prepare to discuss your problem-solving approach and how you communicate technical concepts to non-technical audiences. This is crucial for a Support Consultant role, so think of scenarios where you've successfully done this in the past.
✨Tip Number 4
Since the role involves collaboration with various teams, be ready to talk about your experience working in team settings. Share examples of how you've mentored others or contributed to team initiatives, as this aligns well with the company's culture.
We think you need these skills to ace Support Consultant
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Support Consultant. Highlight your experience in technical support and customer success, especially within HR software or related fields.
Tailor Your CV: Customize your CV to reflect relevant experience in SaaS, HR, Payroll, or similar software. Emphasize your troubleshooting skills and ability to communicate technical concepts clearly.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your problem-solving abilities. Mention specific examples of how you've helped clients maximize the value of software solutions in the past.
Highlight Collaboration Skills: Since the role involves working with various teams, emphasize your collaborative experiences. Discuss any mentoring roles you've had and how you've contributed to team success in previous positions.
How to prepare for a job interview at Zorba Consulting Limited
✨Show Your SaaS Expertise
Make sure to highlight your experience with HR software, especially in areas like Payroll, Recruitment, or Performance Management. Be prepared to discuss specific scenarios where you've successfully used these tools to solve customer issues.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex technical problems you've solved in the past. Explain your thought process and how you communicated solutions to non-technical users, showcasing your ability to simplify technical concepts.
✨Emphasize Customer-Centric Mindset
During the interview, convey your commitment to customer success. Share stories that illustrate how you've gone above and beyond to meet client needs and drive satisfaction, as this role heavily focuses on providing top-notch service.
✨Be Ready for Collaborative Scenarios
Since the role involves working closely with various teams, be prepared to discuss your experience in collaborative environments. Highlight instances where you've mentored others or contributed to team projects, showing your adaptability and teamwork skills.
