Technology Delivery Manager in Shadwell

Technology Delivery Manager required to join a respected London-based Not-for-Profit / Membership Organisation in Central London. This is an exciting opportunity to become a key member of a growing Technology team, helping to shape the way technology projects, business change and BAU services are delivered across the organisation.

Salary: Up to £60,000 + 12.5% non-contributory pension, annual bonus, private medical, 25 days holiday plus bank holidays, Employee Assistance Programme and regular social events.

Location: Central London – Hybrid working (2 days office / 3 days home)

Environment: Innovative, collaborative and purpose-led organisation with a genuine investment in employee wellbeing and learning & development. You will join a small Technology team where your ideas will make a real difference, helping to shape how technology is delivered across the business.

Opportunity: Reporting directly to the Chief Operating Officer this is a fantastic opportunity for someone currently working within a Charity, Membership Organisation or similar Not-for-Profit organisation who enjoys bringing order to ambiguity and wants to build something for the long term. Working across both Operations and Technology, you will become the bridge between the business, engineers, analysts and third-party suppliers, ensuring technology projects and business change are delivered successfully while continuously improving the way the team works.

This is a role for someone who naturally takes ownership, enjoys facilitating discussions, mapping out solutions and creating practical delivery processes that genuinely help teams work more effectively. You will thrive in a collaborative, small-team environment where everyone contributes beyond their job title and where your ideas will genuinely influence how technology is delivered.

If you are someone who enjoys rolling up your sleeves, bringing clarity to complexity and becoming a trusted member of a growing leadership team, we would love to hear from you.

• Project & Service Delivery: Manage a portfolio of technology projects, business change initiatives and BAU services, ensuring priorities, timelines, risks and dependencies are effectively managed. Working closely with engineers, analysts and business stakeholders, you will keep work flowing, identify risks early, remove blockers and coordinate dependencies to ensure successful delivery. You will also assess change requests that fall outside normal BAU support, helping determine the most appropriate solution and whether the work should be delivered internally or through third-party suppliers.
• Process Improvement: Review and improve existing ways of working, introducing practical Agile and delivery processes that genuinely help the team rather than adding unnecessary bureaucracy. Improve visibility of work, facilitate planning sessions, enhance communication and create greater transparency across projects.
• Business & Stakeholder Engagement: Act as the bridge between Operations and Technology, working closely with the Chief Operating Officer, Infrastructure & Security Manager and stakeholders across the organisation. Facilitate workshops, gather requirements, coordinate priorities and ensure technology solutions meet business needs.
• Team Culture: Contribute to a positive and inclusive team culture, helping colleagues collaborate effectively while supporting continuous improvement and knowledge sharing across the Technology function.

• Experience working within a Charity, Membership Organisation or Not-for-Profit organisation (essential)
• Degree educated
• Proven experience managing multiple technology, digital or software delivery projects simultaneously
• Experience working closely with engineers, analysts and third-party technology suppliers
• Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences
• Experience improving delivery processes and introducing more effective ways of working
• Comfortable facilitating workshops, gathering requirements and helping teams solve business problems
• Strong organisational and problem-solving skills, with the ability to remove blockers and keep projects moving
• Ability to work independently, prioritise effectively and make sound decisions
• Familiarity with Agile methodologies and the ability to apply them pragmatically to suit the needs of the team

• Experience delivering digital, software development or web-based technology projects
• Previous technical background or experience working closely with engineering teams
• Experience with SAP and/or SQL
• Experience using Jira, Confluence, Microsoft 365, Miro or Zoho
• Experience working within a small, growing organisation where flexibility and adaptability are essential

This is an opportunity to join a genuinely purpose-led organisation where you will have the freedom to shape delivery processes, influence how technology supports the wider business and become a trusted member of a growing leadership team. We are looking for someone who enjoys bringing people together, creating structure from ambiguity and making a lasting impact within a collaborative organisation.