Senior Operational Risk Manager (2LOD)

Responsibilities

• Working closely with the Director of Operational Risk and risk specialists across the business.
• Maintaining the framework for managing operational risk at Zopa, including the risk taxonomy, operational risk assessment matrix, RCSA framework, risk and control reporting processes, and risk events policy.
• Communicating the defined framework to the business, working with first line to ensure that it is understood and effectively implemented.
• Overseeing the collation of MI and other materials for the executive Risk Management Committee, including ensuring timely collation of risk and controls reporting from the first line.
• Owning and maintaining the governance, risk and control system that collates.
• Managing and conducting second line operational risk assurance work, adding value through the provision of independent testing, challenge and insight.
• Supporting the annual ICAAP Pillar 2A assessment for operational risk.

Qualifications

• You’ll have proven experience in an operational risk management role within the financial services industry.
• You’ll have a deep understanding of industry best practice in operational risk, including in respect of the design and documentation of processes and controls, and in clear risk analysis and assessment.
• You’ll have a strong understanding across operational risk and be able to challenge first line credibly, with deeper knowledge in one or more sub-types (in particular, internal fraud, supplier risk, finance processes, or business continuity).
• You’ll demonstrate strategic thinking with advanced knowledge in operational risk management frameworks and methodologies.
• Have excellent communication skills, capable of influencing a wide range of stakeholders and presenting credibly at senior levels with structure and clarity.

Benefits

• At Zopa we value flexible ways of working.
• We value face‑to‑face collaboration and a good work‑life balance. This hybrid role requires you to come to our London office 2–3 days a week.
• You’ll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.