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- Tasks: Lead the redesign of operational MI frameworks and drive data-driven improvements.
- Company: Join Zopa, a pioneering bank redefining finance with a people-first approach.
- Benefits: Flexible working, hybrid model, and the option to work abroad for up to 120 days.
- Other info: Be part of a diverse team that values collaboration and work-life balance.
- Why this job: Make a real impact in a fast-growing fintech environment with a focus on innovation.
- Qualifications: Advanced SQL skills and experience with large datasets; strong analytical problem-solving abilities.
The predicted salary is between 36000 - 60000 £ per year.
Our Story
Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward.
At Zopa, Analysts are the people who turn curiosity into clarity and data into direction. We’re a bank built on doing things differently and growing fast. Over the past two years, we’ve grown more than 25% year-on-year. As Zopa scales, our Operations teams need more than reporting. They need insight that shapes decisions, scalable MI frameworks and analysts who can own complex problem areas end to end.
The Role
You will operate as a senior analytical partner to Collections leadership, owning key performance areas and driving step changes in reporting quality and scalability. The focus is not just on producing MI, but on redefining it. You will assess existing reporting frameworks, identify gaps or inconsistencies and design scalable, well‑governed metric structures that support better decision making. You will work within the Collections function, partnering closely with Operations and Lending stakeholders. You will influence senior stakeholders and proactively identify where insight can unlock efficiency, improve customer outcomes or reduce risk. This role suits someone who thrives in ambiguity, enjoys shaping problem statements and wants to drive measurable operational impact.
A day in the life...
- Lead the redesign and scaling of operational MI frameworks
- Define and standardise key metrics across Collections and Recoveries
- Conduct deep analytical investigations into credit performance, operational effectiveness and customer outcomes
- Translate complex datasets into clear recommendations for senior stakeholders
- Identify structural inefficiencies and propose data‑driven improvements
- Partner with Operations, Risk and Product teams on cross‑functional initiatives
- Improve data quality, governance and metric consistency
- Mentor or support more junior analysts where relevant
- Drive automation and scalability of reporting and business processes
About you...
- Advanced SQL skills and strong experience working with large, complex datasets
- Strong experience with BI tools and dashboard design best practice
- Proven track record of owning analytical problem areas from diagnosis to delivery
- Experience influencing senior stakeholders and presenting in high‑visibility settings
- Comfortable working with ambiguous problem statements and shaping analytical approach
- Strong commercial awareness and ability to quantify trade‑offs
- Structured thinker who balances detail with strategic perspective
- Proactive and confident in challenging assumptions constructively
Nice to have: experience within fintech, banking or regulated operational environments, and experience leading reporting transformation or large‑scale MI rebuilds.
What success looks like...
- A clear step change in the quality and scalability of operational MI
- Building well‑defined, impact‑focused reporting that tells a clear performance story and drives decision‑making
- Operational decisions increasingly driven by robust data and insight
- Measurable improvements in efficiency, performance or customer outcomes
- Strong stakeholder trust and influence at senior levels
At Zopa we value flexible ways of working. We value face‑to‑face collaboration and a good work‑life balance. This hybrid role requires you to come to our London office 2‑3 days a week. You’ll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DEI forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DEI is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Senior Analyst - Lending Operations employer: Zopa
Contact Detail:
Zopa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Analyst - Lending Operations
✨Tip Number 1
Network like a pro! Reach out to current or former Zopa employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Zopa. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Zopa's mission and values. Show us that you understand what makes Zopa tick and how you can contribute to redefining finance. Tailor your examples to highlight your analytical skills and problem-solving abilities.
✨Tip Number 3
Practice your storytelling! When discussing your past experiences, frame them in a way that showcases your impact. Use the STAR method (Situation, Task, Action, Result) to clearly articulate how you've driven change and improved outcomes.
✨Tip Number 4
Don’t forget to follow us on Instagram @zopalife! It’s a great way to get a feel for our culture and see what life is like at Zopa. Plus, it shows your genuine interest in the company during interviews!
We think you need these skills to ace Senior Analyst - Lending Operations
Some tips for your application 🫡
Show Your Analytical Skills: When you're writing your application, make sure to highlight your advanced SQL skills and experience with large datasets. We want to see how you've tackled complex problems in the past and what insights you've derived from data.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your experience aligns with the role at Zopa. Mention specific projects or achievements that demonstrate your ability to redefine operational MI frameworks.
Be Clear and Concise: We appreciate clarity! When describing your experiences, be concise and focus on the impact of your work. Use bullet points where possible to make it easy for us to see your key achievements and contributions.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Zopa
✨Know Your Numbers
As a Senior Analyst, you'll be expected to handle complex datasets. Brush up on your SQL skills and be ready to discuss specific examples of how you've used data to drive decisions in previous roles. Prepare to explain your thought process when analysing data and how it led to actionable insights.
✨Understand Zopa's Vision
Familiarise yourself with Zopa's mission and values. They’re all about redefining finance and putting customers first. Be prepared to share how your personal values align with theirs and how you can contribute to their goal of improving customer outcomes through data-driven insights.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in ambiguous situations. Think of past experiences where you had to shape problem statements or influence stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Showcase Your Stakeholder Management Skills
This role involves influencing senior stakeholders, so be ready to discuss how you've successfully communicated complex information to non-technical audiences. Highlight any experience you have in mentoring junior analysts or collaborating across teams, as this will demonstrate your leadership potential.