At a Glance
- Tasks: Design an innovative AI chatbot experience to help customers manage their money.
- Company: Join Zopa, a pioneering bank redefining finance with a people-first approach.
- Benefits: Flexible working, competitive salary, and a supportive team culture.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of a creative team making a real impact in the banking industry.
- Qualifications: Strong UI design skills and a passion for customer-centric solutions.
The predicted salary is between 50000 - 60000 £ per year.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward.
We’re looking for a product designer to join a brand new team working to create an AI chatbot experience - something that has never existed before at Zopa! The AI chatbot experience will look to help people manage their money, meaning it needs to be able to present complex information back in a way that’s digestible and actionable for a customer.
There’s opportunity to challenge what a great chat UI interface looks like and work with our Design System UI designer to create new patterns and components. We're looking for an empathetic, critical thinker who is passionate about bringing real value to customers and is excited to join a mature design team with ambitious goals. This role will be reporting into one of our Senior Product Designers and will be expected to be in our office 2 days per week (ideally Tuesday and Thursday).
A day in the life:
- Owning the product design end-to-end, including discovery, ideation, delivery and iteration.
- Working to define the key ways our AI chatbot is going to respond to customer needs, and designing the relevant experiences and journeys.
- Working closely with the product team to align on objectives, hypotheses, success measures for this work.
- Conducting research and testing with current and future customers.
- UI design for the chat interaction, including data visualisation where needed.
- Working to support the evolution of our Design System in line with the requirements of the AI chat experience.
- Communicating and collaborating with stakeholders of all levels of seniority.
About you:
- You have a portfolio which demonstrates your end to end process and outcomes that you've driven.
- Have strong UI design or data visualisation skills and can evidence your experience in this area.
- Care deeply about solving customer problems and creating customer-centric products.
- You’re used to working on ambitious projects with a variety of stakeholders.
- Are passionate about inclusive design.
- You thrive working in fast paced environments as part of cross-functional teams with short feedback loops.
- Have a growth mindset and look for opportunities for team and personal development.
- Possess excellent communication, collaboration and facilitation skills.
Product Designer - AI Chatbot Experience employer: Zopa
At Zopa, we pride ourselves on being a forward-thinking employer that places our people at the heart of everything we do. With a vibrant work culture that celebrates innovation and collaboration, we offer our employees the chance to grow alongside a team that is redefining finance. Our commitment to personal development, coupled with the opportunity to work on groundbreaking projects like the AI chatbot experience, makes Zopa an exceptional place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Designer - AI Chatbot Experience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Zopa. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Create a mini-project or a case study that showcases your design process and how you tackle complex problems. Share it on your portfolio and social media to grab attention.
✨Tip Number 3
Prepare for interviews by practising common design challenges. Think about how you'd approach designing an AI chatbot experience and be ready to discuss your thought process with examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product Designer - AI Chatbot Experience
Some tips for your application 🫡
Show Off Your Portfolio:Make sure to include a link to your portfolio that showcases your end-to-end design process. We want to see how you've tackled challenges and the outcomes you've achieved, especially in UI design and data visualisation.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your experience with customer-centric products and your passion for inclusive design. We love seeing how you align with our values!
Be Authentic:Let your personality shine through in your application. We’re looking for empathetic, critical thinkers who are excited about making an impact. Share your thoughts on what makes a great chat UI and how you approach problem-solving.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s make it count together!
How to prepare for a job interview at Zopa
✨Know Your Stuff
Before the interview, dive deep into Zopa's mission and values. Understand their approach to finance and how they aim to empower customers. This will help you align your answers with their vision and show that you're genuinely interested in the role.
✨Showcase Your Portfolio
Make sure your portfolio is up-to-date and highlights your end-to-end design process. Focus on projects that demonstrate your UI design skills and your ability to solve customer problems. Be ready to discuss the outcomes of your work and how it aligns with creating customer-centric products.
✨Prepare for Collaboration Questions
Since this role involves working closely with cross-functional teams, be prepared to discuss your experience collaborating with different stakeholders. Think of specific examples where you successfully navigated challenges and contributed to ambitious projects.
✨Emphasise Your Growth Mindset
Zopa values personal development, so be ready to talk about how you've sought feedback and improved your skills in the past. Share instances where you've embraced challenges and learned from them, showing that you're adaptable and eager to grow within the team.
