At a Glance
- Tasks: Design an innovative AI chatbot experience to help customers manage their money.
- Company: Join Zopa, a pioneering bank redefining finance with a people-first approach.
- Benefits: Enjoy a competitive salary, flexible work, and opportunities for personal growth.
- Other info: Be part of a dynamic team in a top UK workplace, with excellent career development.
- Why this job: Make a real impact in finance by creating user-friendly solutions for customers.
- Qualifications: Strong UI design skills, a passion for customer-centric products, and a collaborative spirit.
The predicted salary is between 45000 - 55000 £ per year.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward.
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.
We’re looking for a product designer to join a brand new team working to create an AI chatbot experience - something that has never existed before at Zopa! The AI chatbot experience will look to help people manage their money, meaning it needs to be able to present complex information back in a way that’s digestible and actionable for a customer.
There’s opportunity to challenge what a great chat UI interface looks like and work with our Design System UI designer to create new patterns and components. We're looking for an empathetic, critical thinker who is passionate about bringing real value to customers and is excited to join a mature design team with ambitious goals. This role will be reporting into one of our Senior Product Designers and will be expected to be in our office 2 days per week (ideally Tuesday and Thursday).
A day in the life:
- Owning the product design end-to-end, including discovery, ideation, delivery and iteration.
- Working to define the key ways our AI chatbot is going to respond to customer needs, and designing the relevant experiences and journeys.
- Working closely with the product team to align on objectives, hypotheses, success measures for this work.
- Conducting research and testing with current and future customers.
- UI design for the chat interaction, including data visualisation where needed.
- Working to support the evolution of our Design System in line with the requirements of the AI chat experience.
- Communicating and collaborating with stakeholders of all levels of seniority.
About you:
- You have a portfolio which demonstrates your end to end process and outcomes that you've driven.
- Have strong UI design or data visualisation skills and can evidence your experience in this area.
- Care deeply about solving customer problems and creating customer-centric products.
- You’re used to working on ambitious projects with a variety of stakeholders.
- Are passionate about inclusive design.
- You thrive working in fast paced environments as part of cross-functional teams with short feedback loops.
- Have a growth mindset and look for opportunities for team and personal development.
- Possess excellent communication, collaboration and facilitation skills.
Product Designer employer: Zopa
At Zopa, we pride ourselves on being a forward-thinking employer that places our team at the heart of everything we do. With a vibrant work culture that celebrates innovation and collaboration, we offer our employees the chance to grow alongside a pioneering bank that is reshaping the finance industry. Join us in our London office, where you will have the opportunity to work on groundbreaking projects like our AI chatbot, all while enjoying a supportive environment that values your contributions and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Product Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Zopa. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your portfolio! When you get the chance to meet with the team, bring your best work along. Make sure it highlights your end-to-end design process and how you've tackled real customer problems.
✨Tip Number 3
Prepare for the interview by thinking about how you can contribute to the AI chatbot project. Have ideas ready on how to make complex information digestible for customers – they’ll love your proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Zopa family.
We think you need these skills to ace Product Designer
Some tips for your application 🫡
Show Off Your Portfolio:Make sure to include a link to your portfolio that showcases your end-to-end design process. We want to see how you've tackled challenges and the outcomes you've achieved, so pick your best work!
Tailor Your Application:When applying, take a moment to tailor your application to our job description. Highlight your experience with UI design and data visualisation, and explain how you can bring value to our AI chatbot project.
Be Authentic:Let your personality shine through in your written application. We’re looking for someone who embraces unconventional challenges, so don’t be afraid to show us what makes you unique and passionate about design!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Zopa!
How to prepare for a job interview at Zopa
✨Know Your Portfolio Inside Out
Make sure you can talk confidently about your portfolio. Highlight specific projects that showcase your end-to-end design process, especially those that demonstrate your UI design and data visualisation skills. Be ready to discuss the challenges you faced and how you solved them.
✨Understand Zopa's Vision
Familiarise yourself with Zopa's mission to redefine finance. Think about how your design philosophy aligns with their customer-centric approach. Prepare examples of how you've created value for users in previous roles, as this will resonate well with their focus on empowering customers.
✨Prepare for Collaborative Scenarios
Since the role involves working closely with cross-functional teams, be ready to discuss your experience collaborating with different stakeholders. Share specific instances where your communication and facilitation skills made a positive impact on a project.
✨Embrace the Unconventional
Zopa is looking for someone who thinks differently. Prepare to share ideas on what a great chat UI could look like and how you would approach designing the AI chatbot experience. Show your enthusiasm for tackling unconventional challenges and your passion for inclusive design.
