Zopa is seeking a Customer Service Team Leader in Manchester to oversee a busy team of agents and ensure exceptional support for customers.
You will coach, develop and motivate staff, drive performance against key metrics, and partner with the product team to incorporate customer feedback into service improvements. This is a hybrid role with three days per week in the Manchester office.
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Hybrid Customer Service Team Lead – Manchester employer: Zopa
Zopa is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their roles in shaping data privacy strategies. With a strong focus on professional development, team members benefit from growth opportunities and the chance to work alongside industry experts in a vibrant London setting. The hybrid work model enhances work-life balance, making Zopa a rewarding place for those seeking meaningful employment in the field of data privacy.
