Talent Acquisition Lead - Product & Analytics in London

Our Story

Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.

We are looking for a TA Lead who is genuinely excited by what great hiring looks like — and motivated to build toward it. Someone who sees the candidate and hiring manager experience as something to be continuously improved, who uses data instinctively to manage performance and make decisions, and who is actively exploring how AI and automation can make a TA team faster, sharper and more consistent. You'll enjoy developing people, designing better ways of working, and getting hands-on with tools and approaches that reduce friction and raise the bar — not just directing others to do it.

Reporting to the Director of Talent Acquisition, this role leads the non-tech hiring function across Product, Analytics, Analytics Graduates, Operations and Corporate Functions. You'll manage and develop a team of Talent Partners, carry a personal req load when needed, and operate with direct, independent relationships across the business including with the Executive Leadership Team. As part of the wider TA leadership, you'll contribute to how the function develops as a whole — sharing what works, identifying opportunities to improve collectively, and helping shape a team known for delivering a genuinely excellent hiring experience.

A day in the life...

• Lead, coach and develop a team of Talent Partners — owning their performance, growth, and development in a structured, deliberate way
• Drive team delivery in a data-informed way — using pipeline, funnel, and output metrics to identify opportunities and make changes that stick
• Build and maintain independent relationships with senior leaders across the business, including the Executive Leadership Team
• Own the hiring plan for non-tech: ensuring roles are filled to bar, timelines are met, and growth and attrition are planned for proactively
• Drive our AI and automation agenda within TA — identifying where we can go faster, reduce effort, and improve the experience for hiring managers and candidates
• Carry a personal req load when needed — particularly for complex or high-priority roles
• Partner with the wider TA function and People Team, keeping the team's work connected to the broader people agenda

What we're looking for...

• Proven experience leading and developing a TA team — with a demonstrable track record of improving team performance and delivery output, not just maintaining it
• Direct experience hiring into Product or Analytics, or experience managing a team that does — you need to understand the nuances of these disciplines to develop your TPs and be credible with stakeholders who live in that world
• Someone who uses data as a management tool, not a reporting tool — you can point to specific metrics, specific interventions, and specific outcomes
• Ability to operate independently with senior leaders, including executives — building trusted relationships, pushing back with evidence, and influencing decisions without relying on others to open the door
• A genuine investment in developing people — not managing them, developing them. We use a structured growth framework internally and we want someone who will engage with it, not file it away
• High resilience and a positive, adaptive mindset — Zopa moves fast and changes direction when it needs to. This team needs a leader who helps others pivot with purpose, not someone who needs stability before they can perform
• Curiosity and a real appetite for AI and automation — not a plan to get started eventually, but evidence that you're already experimenting
• A background in tech or fintech — not because of the label, candidates from slower-moving or more process-heavy environments typically find the adjustment significant, and this role doesn't have a long runway to find your footing

At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.