Senior Analytics Manager (BI) in London

Our Story

Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.

Business Intelligence sits at the heart of how Zopa understands performance, measures success and enables data-driven decision making. The team provides trusted metrics, scalable reporting and self-service capabilities that support Product, Credit and Fraud teams across the bank.

We're looking for a Senior Analytics Manager to lead our BI team at Zopa. Reporting to the Director of Central Analytics, you’ll lead a team of seven analysts who power data-informed decisions right across the bank – working with a wide range of stakeholders from credit strategy to product performance.

This is a pivotal hire. You’ll inherit a talented team and a clear strategic mandate from leadership. The challenge – and the opportunity – is to run the existing BI function brilliantly while simultaneously defining the vision for BI in an AI-powered future, taking the business on that journey.

A day in the life

• Lead and develop a team of seven analysts, investing in their growth, setting high standards and building a culture of quality and accountability.
• Own prioritisation and stakeholder management across diverse, concurrent demand – making clear-headed decisions about where to focus effort and communicating those decisions confidently to senior partners.
• Drive BI delivery across the bank - own the team's roadmap, maintain and evolve our reporting infrastructure (including dbt models, Tableau dashboards and Python-based automated MI packs), balancing short-term delivery with longer-term foundational work.
• Lead a strategic effort to address dashboard sprawl – building an approach that ensures dashboards are trusted, well-governed, easy to find and compute-cost efficient.
• Champion data quality and definition consistency, ensuring everything the team publishes can be relied upon by stakeholders.
• Partner with other analytics leads, analytics engineering and data engineering to design scalable, well-governed BI solutions.

Shape the future:

• Play a central role in building our semantic layer – a strategic initiative with full leadership backing – and making natural language querying a practical reality for analysts and stakeholders.
• Build and articulate a clear vision for what the BI team looks like in the future: the tools it uses, the products it builds and the value it delivers as the platform landscape continues to evolve.
• Stay ahead of rapid change in the BI space – from AI-assisted analysis and interactive HTML dashboards to new platform capabilities – and translate these into a credible roadmap.
• Champion AI adoption within the team, actively experimenting with new tools and helping analysts build in new ways.
• Find resource-efficient paths to move from the current world to the next, managing the transition without disrupting delivery.

About you

• Leadership and people development – you have proven experience leading a BI or analytics team in a fast-paced, data-driven environment.
• Analytics experience – you've built experience across BI, analytics, product analytics or adjacent data disciplines and understand how these functions work together to create value.
• Business-first mindset – you think in outcomes and value, not just data and delivery. You ask "why does this matter?" before "how do we build it?".
• Stakeholder management – you're comfortable navigating competing demands, managing senior relationships and building trust across a diverse set of stakeholders.
• BI strategy – you have a clear point of view on what good looks like for a BI function, and you can articulate and sell that vision.
• Technical skills – you bring fluency across SQL, Python and Tableau (or equivalent BI tooling).
• Innovation – you actively explore emerging technologies and identify practical opportunities to improve how teams work, access data and generate insight.
• Modern BI tooling – experience with semantic layers, data modelling and modern BI approaches (e.g. dbt, Streamlit, LookML).
• Comfortable with ambiguity – you thrive when the landscape is shifting and can help your team do the same.
• AI-fluent – you're actively using AI tools and can point to concrete examples of how they've changed the way you operate; a track record of building or deploying AI-powered data products is a strong advantage.

Fintech or financial services experience is an advantage but not essential – curiosity and a willingness to get up to speed on credit concepts matters more.

At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!

Diversity Statement: Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.