At a Glance
- Tasks: Lead customer screening to detect fraud while enhancing user experience.
- Company: Join Zopa, a pioneering bank transforming finance with a people-first approach.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Other info: Diverse workplace culture with a focus on collaboration and creativity.
- Why this job: Make a real impact in a fast-growing team focused on innovation and security.
- Qualifications: Experience in product management and strong problem-solving skills required.
The predicted salary is between 60000 - 75000 £ per year.
Our Story
Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.
With ambitions to launch new products and grow existing ones, the number of Zopa customers will be scaling rapidly! As we acquire more and more customers, we need to manage the fraud and financial crime risks that this brings. That's where Zopa's Customer Screening team comes in - the team's north star is to screen and detect bad actors, while maintaining a smooth and low-friction customer experience for others. If you're interested in a role that has the breadth of thinking company-wide across all of Zopa's products, with the opportunity to go deep on different fraud and financial crime typologies and controls, this one's for you!
A day in the life:
- Own customer screening end-to-end - from collaborating with fraud and financial crime subject matter experts to optimizing customer experience, from working with engineering teams to considering downstream operational impacts.
- Drive strategic innovation - think creatively about improving our screening approach to detect threats more efficiently and effectively while reducing customer friction.
- Shape the roadmap - understand the Customer Screening strategy and create a comprehensive roadmap that balances risk mitigation, customer experience, and business growth objectives.
- Make critical prioritization decisions - balance competing demands across customer experience, risk appetite, commercial impact, and operational capacity to move key metrics forward.
- Lead cross-functional alignment - navigate complex stakeholder relationships, ensure alignment across teams, own delivery risks, and drive execution to successful outcomes.
- Support all Zopa products - work with a broad stakeholder group as your screening solutions protect customers across Zopa's entire product portfolio.
- Stay ahead of emerging threats - monitor fraud trends, regulatory changes, and industry best practices to ensure our defenses evolve with the threat landscape.
About you:
- Product management background - proven experience in product management, particularly with backend services and complex technical systems.
- Detail-oriented problem solver - strong attention to detail with ability to navigate complex, regulated domains and make sense of intricate business requirements.
- Cross-functional collaboration - demonstrated success working in cross-functional squads and extracting the best insights from diverse team perspectives.
- Data-driven decision making - ability to synthesize multiple sources of data, user feedback, and business insight into clear, actionable product decisions.
- Bias toward action - preference for shipping iterative solutions and learning from real-world results rather than endless analysis.
- Incremental value delivery - proven track record of breaking down complex initiatives into deliverable increments that unlock value progressively.
- Influence without authority - strong stakeholder management skills with ability to build consensus and drive adoption across the organization.
Highly desirable:
- Experience in financial services, fraud prevention, or regulatory compliance.
- Familiarity with machine learning models and risk scoring systems.
- Understanding of KYC/AML regulations and industry compliance requirements.
- Experience with A/B testing and experimentation frameworks.
We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Product Manager - Customer Screening in London employer: Zopa
Zopa is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their roles in shaping data privacy strategies. With a strong focus on professional development, team members benefit from growth opportunities and the chance to work alongside industry experts in a vibrant London setting. The hybrid work model enhances work-life balance, making Zopa a rewarding place for those seeking meaningful employment in the field of data privacy.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Customer Screening in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Zopa. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Product Manager - Customer Screening in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Zopa.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Zopa's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Zopa
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Zopa.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Zopa will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Zopa employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
