Zopa in London is seeking a Complaints Manager to lead the day-to-day delivery of our complaints function and DSAR activity. Reporting to the Head of Complaints, you'll manage a team of Complaints Team Leaders, ensuring performance, quality, regulatory compliance and continuous improvement across the operation.
This hybrid role requires you to come to our London office two days a week, with flexible options to work abroad up to 120 days a year.
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FinTech Complaints & Quality Lead in London employer: Zopa
Zopa is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their roles in shaping data privacy strategies. With a strong focus on professional development, team members benefit from growth opportunities and the chance to work alongside industry experts in a vibrant London setting. The hybrid work model enhances work-life balance, making Zopa a rewarding place for those seeking meaningful employment in the field of data privacy.
