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For Companies At a Glance
- Tasks: Drive growth initiatives and enhance customer experience across Zopa's products.
- Company: Join Zopa, a pioneering bank redefining finance with a people-first approach.
- Benefits: Flexible working, hybrid model, and opportunities for international work.
- Why this job: Make a real impact by improving customer engagement and retention through data-driven strategies.
- Qualifications: Strong analytical skills, experience in project ownership, and a passion for customer behaviour.
- Other info: Diverse workplace culture with clear paths for career progression.
The predicted salary is between 28800 - 43200 £ per year.
Our Story
Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward.
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.
We are looking for an Associate Product Manager to join our Growth team and help us uncover, validate and scale opportunities that drive sustainable customer and commercial impact across Zopa’s products. You will work across multiple teams to improve acquisition, engagement and retention, shaping how we grow and how our customers experience Zopa. This is a great opportunity for someone who enjoys combining customer insight, experimentation and cross functional collaboration to deliver meaningful outcomes. If you love solving problems, testing ideas and making things better for customers, we’d love to hear from you.
About the role:
- Drive cross product growth initiatives by identifying opportunities that enhance portfolio performance and increase customer lifetime value across our products.
- Lead structured A/B and multivariate testing across journeys, validating hypotheses and scaling the initiatives that deliver measurable improvement.
- Partner closely with Product Marketing and Growth Marketing to design and deliver data informed campaigns across acquisition, engagement and retention.
- Translate customer behaviour, performance data and market trends into clear recommendations that guide prioritisation across growth, retention and marketing initiatives.
- Help foster a culture of experimentation and customer centric growth across teams.
About you:
- A strong analytical foundation, comfortable working with numbers and using tools like Excel to explore data, form insights and shape recommendations.
- The ability to turn complex data into clear stories, communicating confidently with senior stakeholders and influencing decision making.
- Experience contributing as an individual contributor, driving your own work forward while collaborating effectively across teams.
- A track record of owning projects that improve the commercial performance of a product or feature, from defining the strategy through to execution.
- An interest in growth, customer behaviour and experimentation, using data and creativity to identify opportunities and deliver meaningful outcomes.
This role will give you:
- The chance to build deep expertise in growth experimentation, user behaviour and lifecycle strategy across a multi product environment.
- Exposure to a wide range of teams and disciplines, helping you develop as a well rounded growth specialist.
- A clear path to evolve into a Product Manager or Growth Manager role, with increased ownership of product and lifecycle strategy.
At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Associate Product Manager - Customer Growth in London employer: Zopa
Contact Detail:
Zopa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Product Manager - Customer Growth in London
✨Tip Number 1
Network like a pro! Reach out to current or former Zopa employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral. We all know how much that can help!
✨Tip Number 2
Prepare for the interview by diving deep into Zopa’s products and values. Show us you’re not just another candidate; demonstrate your passion for customer-centric growth and how you can contribute to our mission.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've used data to drive decisions or improve a product. We love hearing about your past experiences and how they relate to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Zopa family.
We think you need these skills to ace Associate Product Manager - Customer Growth in London
Some tips for your application 🫡
Show Your Passion for Growth: When writing your application, let us see your enthusiasm for customer growth and experimentation. Share specific examples of how you've driven growth in previous roles or projects, and how you can bring that energy to Zopa.
Be Data-Driven: We love numbers! Make sure to highlight your analytical skills and any experience you have with data tools like Excel. Show us how you've used data to inform decisions and drive results in your past work.
Tell a Story: Don’t just list your skills; weave them into a narrative that showcases your journey. Explain how your experiences have shaped your approach to product management and how they align with our mission at Zopa.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Zopa
✨Know Your Numbers
As an Associate Product Manager, you'll need to be comfortable with data. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Think about specific examples where your insights led to measurable improvements.
✨Showcase Your Problem-Solving Skills
Zopa values unconventional thinking, so come prepared with examples of how you've tackled challenges creatively. Be ready to discuss a time when you identified a problem, tested a solution, and what the outcome was. This will demonstrate your ability to think differently and make an impact.
✨Understand Customer Behaviour
Since this role focuses on customer growth, it's crucial to show that you understand customer behaviour and how it influences product performance. Prepare to talk about any experience you have with A/B testing or user engagement strategies, and how they can apply to Zopa's mission.
✨Communicate Confidently
You'll be working with various teams and senior stakeholders, so strong communication skills are a must. Practice explaining complex data in simple terms and be ready to share how you've influenced decision-making in previous roles. Confidence in your communication will help you stand out.
