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For Companies At a Glance
- Tasks: Lead fraud and financial crime operations, shaping strategy and driving innovation.
- Company: Join Zopa, a pioneering bank redefining finance with a people-first approach.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Diverse workplace culture with a commitment to inclusion and personal development.
- Why this job: Make a real impact in a dynamic fintech environment focused on AI and automation.
- Qualifications: Proven leadership in financial services, with expertise in fraud operations and technology.
The predicted salary is between 80000 - 100000 £ per year.
Our Story
Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.
At Zopa, we’re building a Fraud and Financial Crime Tribe focused on protecting the bank and our customers across the full customer lifecycle. Bringing together Product and Operations, the tribe is reshaping how fraud and financial crime operations work through smarter processes, AI and automation. This is a senior leadership role leading the Operations function across Fraud Ops and Fin Crime Ops, overseeing teams across London, Manchester and an outsourced operation in South Africa. You’ll shape the future operating model for the function, influencing how technology, automation and organisational design evolve as the business scales.
You’ll work closely with Product, Engineering, Risk, Compliance, Fraud Strategy and the MLRO, acting as a senior voice in decisions with broad operational, customer and regulatory impact.
A day in the life:
- Set the strategic direction for Fraud Ops and FinCrime Ops, shaping structure, standards and operating models
- Own organisational design, workforce planning and operational budget across the function
- Lead operational performance, using MI and insight to drive accountability and improvement
- Partner with Product and Engineering teams to shape automation strategy and operational processes
- Drive adoption of AI and automation across the function
- Represent Operations in senior governance, regulatory and audit discussions where required
- Ensure strong governance, controls and regulatory compliance across the function
- Build leadership capability, succession plans and long term talent pipelines across Operations
About you:
- Experienced senior operational leader with a strong track record managing large scale teams within regulated financial services or fintech
- Deep expertise across fraud and financial crime operations, including governance, controls and customer outcomes
- Proven experience leading operational transformation across technology, processes and operating models
- Commercially minded with experience managing budgets, operational investment and third party relationships
- Excited by AI and automation, with a clear view on how technology can reshape operational functions responsibly
- Strong cross functional leader who influences effectively across Product, Engineering, Risk and Compliance
- Strategic, data driven and highly pragmatic, with strong operational judgement
- Strong people leader who develops high performing teams and future leadership capability
Added bonus:
- Experience within digital banking or fast growth fintech environments
- Knowledge of APP fraud, SAR obligations, Consumer Duty and vulnerable customer handling
- Experience managing outsourced operational teams
- Exposure to regulatory engagement with the FCA, auditors or industry bodies
- Familiarity with modern fraud tooling and operational analytics platforms
At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!
Diversity Statement: Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Associate Director, Fraud & Financial Crime Operations in London employer: Zopa
Contact Detail:
Zopa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, Fraud & Financial Crime Operations in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at Zopa. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Zopa's mission and values. Show us how your experience aligns with our vision of redefining finance.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. It’ll help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Associate Director, Fraud & Financial Crime Operations in London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives that make you a great fit for Zopa.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Associate Director in Fraud & Financial Crime Operations. Show us how you can contribute to our mission of redefining finance!
Showcase Your Achievements: Don’t just list your responsibilities; we want to hear about your successes! Use specific examples to demonstrate how you've made an impact in your previous roles, especially in fraud and financial crime operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team at Zopa!
How to prepare for a job interview at Zopa
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud and financial crime operations. Understand the latest trends, technologies, and regulations in the industry. Being able to discuss these topics confidently will show that you're not just interested in the role but are also well-informed.
✨Showcase Your Leadership Skills
As an Associate Director, you'll need to demonstrate your ability to lead large teams effectively. Prepare examples of how you've successfully managed teams in the past, particularly in regulated environments. Highlight your experience with operational transformation and how you've driven performance improvements.
✨Be Data-Driven
Zopa values a strategic and data-driven approach. Be ready to discuss how you've used data and insights to inform decision-making in previous roles. Bring examples of how you've leveraged metrics to drive accountability and improve operational performance.
✨Embrace the Culture
Zopa prides itself on its unique culture and values. Familiarise yourself with their mission and vision, and think about how your personal values align with theirs. During the interview, express your enthusiasm for working in a diverse and inclusive environment where unconventional thinking is encouraged.