At a Glance
- Tasks: Deliver friendly IT support and troubleshoot issues for Zopians in London and remotely.
- Company: Join Zopa, a diverse and innovative tech company with a collaborative culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by enhancing user experience and exploring AI in IT support.
- Qualifications: Experience in IT support, strong communication skills, and familiarity with various tech tools.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Deliver brilliant, friendly, and efficient IT support to Zopians — with a strong in-person presence in the London office, as well as remote support.
- Take ownership of your tickets while working closely with the wider team to ensure SLAs are met and colleagues get the support they need, fast.
- Troubleshoot and resolve issues across Windows, mac OS, and mobile devices.
- Use your expertise to support everything from Mac and Windows devices to AV systems, Office 365, and endpoint management tools.
- Carry out proactive checks of meeting room AV and workspace technology alongside the team, ensuring everything is always ready to go.
- Manage local IT stock (laptops, accessories, peripherals), ensuring availability and alerting the Service Desk Team Lead when supplies need replenishing.
- Provide a first‑class onboarding experience for new Zopians — configuring their equipment and supporting them from day one.
- Collaborate closely with IT teams, Info Sec, and other engineering squads to resolve complex problems and improve tooling.
- Contribute to team initiatives that improve productivity and user experience, exploring how AI and automation can enhance service delivery.
Qualifications
- Experience providing IT support in a corporate or service desk environment.
- Customer‑first communication — you adapt your style based on who you’re helping.
- Comfortable with prioritising issues based on their impact and urgency.
- Confidence supporting both Windows and Mac users.
- Familiarity with tools such as Microsoft 365, Intune, Okta, Zoom, Jamf, Jira, and Confluence.
- Understanding ITIL‑aligned practices (Incident, Change, Problem) and tools such as Jira, Service Now, or Halo.
- Strong communication and customer service skills — able to adapt your approach for technical and non‑technical audiences.
- Awareness of cybersecurity principles, remote support techniques, and endpoint management.
- A curious mindset, with an interest in process improvement, automation, and AI.
- Experience with enterprise AV systems (e. g., Neat, Cisco).
- Knowledge of identity management tools (e. g., Okta or similar IDPs).
- Familiarity with mobile device management via Jamf, Intune, or Tanium.
- ITIL Foundation certification.
- Working Conditions
We value face‑to‑face collaboration and a good work‑life balance.
This hybrid role requires you to come to our London office 2‑3 days a week.
You’ll also have the option of working from abroad for up to 120 days a year.
Subject to having the right to work in the country of choice.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination.
Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people.
We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work.
Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
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IT Service Desk Support Engineer employer: Zopa
At Zopa, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Remote Auto Account Manager in the North East, you'll benefit from flexible working arrangements, comprehensive training programmes, and ample opportunities for career advancement, all while contributing to a pioneering company in the fintech space.
