Zopa in London is seeking a Head of Complaints to lead end-to-end investigations and drive improvements across a multi-product digital bank. You’ll steer complex cases, set customer-first standards and shape the function to deliver fair outcomes within regulatory expectations.
Apply FCA DISP and Consumer Duty with confidence, and partner across Product, Operations and Risk to translate insights into action.
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Head of Complaints & Customer Trust employer: Zopa
Zopa is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their roles in shaping data privacy strategies. With a strong focus on professional development, team members benefit from growth opportunities and the chance to work alongside industry experts in a vibrant London setting. The hybrid work model enhances work-life balance, making Zopa a rewarding place for those seeking meaningful employment in the field of data privacy.
