Zopa is seeking a Complaints Manager to lead the day-to-day delivery of the complaints function and DSAR activity, reporting to the Head of Complaints. The role oversees Complaints Team Leaders and ensures performance, quality, regulatory compliance and continuous improvement.
This hybrid position requires 2 days per week in the London office, with optional overseas work up to 120 days per year. You will drive insights from complaints to improve products and customer outcomes while aligning with
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Complaints Leader — Hybrid Fintech Growth employer: Zopa
Zopa is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their roles in shaping data privacy strategies. With a strong focus on professional development, team members benefit from growth opportunities and the chance to work alongside industry experts in a vibrant London setting. The hybrid work model enhances work-life balance, making Zopa a rewarding place for those seeking meaningful employment in the field of data privacy.
