Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle daily admin tasks like ISA transfers and customer requests.
- Company: Join Zopa, a top UK workplace known for its amazing team and culture.
- Benefits: Enjoy hybrid work, flexible hours, and the option to work abroad for 120 days a year!
- Why this job: Make a real impact in customer service while thriving in a supportive environment.
- Qualifications: Experience in customer-focused roles, attention to detail, and proficiency in Microsoft Office required.
- Other info: Diversity is key at Zopa; we celebrate unique backgrounds and perspectives.
The predicted salary is between 28800 - 43200 £ per year.
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
As an Operations Support Administrator, you’ll be handling the day-to-day administrative needs for our customers. This will include tasks such as DSAR requests, ISA transfers and credit file work to name just a few. Your role will support our Customer Service teams, enabling them to focus on what they do best – providing a fantastic customer experience.
09:00 – 17:30 Monday – Friday, with a minimum of one day in the office.
A day in the life:
-
Processing ISA transfer in and out requests
-
Gathering data for DSAR requests for customers and authorised third parties.
-
Setting up company and trust accounts, and registering Power of Attorney and Court of Protection
-
Emailing ISA providers to update them on any ISA related requests.
-
Dealing with internal requests about customer’s credit files and supporting them with any queries.
-
Being the point of contact internally for anything related to ISA’s, DSARs or Credit Files.
-
Proven experience in a customer-focused office environment
-
Have excellent attention to detail
-
Demonstrated ability to handle enquiries via telephone, post, and email
-
Enjoys working collaboratively within a team environment
-
Capable of managing sensitive and confidential information appropriately
-
Strong ability to produce routine correspondence and statements
-
Skilled at prioritising tasks and managing a diverse workload to meet deadlines
-
Proficient in Microsoft Word and Excel
-
Proactive and driven, eager to contribute positively to a growing and dynamic team
-
A Customer Champion, passionate about delivering the best possible outcomes for customers
-
Confident in challenging processes and not always settling for ‘This is the way it’s always been done.’
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.
Not only that – you’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Operations Support Administrator (Hybrid) employer: Zopa Ltd
Contact Detail:
Zopa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Administrator (Hybrid)
✨Tip Number 1
Familiarize yourself with the specific tasks mentioned in the job description, such as DSAR requests and ISA transfers. Understanding these processes will not only help you during the interview but also show that you're proactive and ready to contribute from day one.
✨Tip Number 2
Highlight your customer service experience in previous roles. Zopa values a customer-focused approach, so be prepared to share examples of how you've successfully handled customer inquiries and contributed to a positive customer experience.
✨Tip Number 3
Demonstrate your attention to detail by preparing for potential scenarios where accuracy is crucial, such as managing sensitive information or producing routine correspondence. This will showcase your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Research Zopa's company culture and values, especially their commitment to diversity and inclusion. Being able to discuss how you align with their values during the interview can set you apart as a candidate who truly fits into their team.
We think you need these skills to ace Operations Support Administrator (Hybrid)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Operations Support Administrator. Highlight your experience with administrative tasks, customer service, and handling sensitive information in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your attention to detail, ability to manage diverse workloads, and proficiency in Microsoft Word and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service and your proactive approach to problem-solving. Mention specific examples of how you've successfully handled similar tasks in previous roles.
Highlight Team Collaboration: Since the role involves working collaboratively within a team, include examples in your application that demonstrate your ability to work well with others and contribute positively to a team environment.
How to prepare for a job interview at Zopa Ltd
✨Show Your Customer-Centric Mindset
Since the role is focused on supporting customer service teams, be prepared to discuss your previous experiences in customer-focused environments. Highlight specific examples where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Given the nature of tasks like processing ISA transfers and handling sensitive information, it's crucial to showcase your attention to detail. Prepare to share instances where your meticulousness made a significant difference in your work.
✨Emphasize Team Collaboration Skills
Zopa values teamwork, so be ready to talk about how you've successfully collaborated with others in past roles. Share examples of how you contributed to team goals and supported your colleagues.
✨Be Proactive and Open to Change
The company encourages challenging the status quo. Prepare to discuss situations where you identified inefficiencies and proposed improvements. Show that you're proactive and eager to contribute positively to the team's growth.
