Senior Product Manager - Innovation in City of Westminster

Overview

Our Story

Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.

We’ve launched our Current Account and are now looking for more ways to delight customers and differentiate as we move further into everyday banking. We’re looking for an innovative Senior Product Manager to help us think of new, customer facing propositions, test them quickly and iterate to find market fit. We want to transform the Current Accounts space as we have already done with loans, savings, credit cards and car finance, tying together our Zopa ecosystem, with big ambitions targeting over 1m+ active customers in 3 years’ time. This role will be crucial to helping us get there so there’s big opportunity for some serious career defining impact. This is a highly autonomous, unique role: you’ll have the freedom to identify opportunities, build lean proofs-of-concept, and validate whether ideas deserve full-scale investment.

Responsibilities

• Lead early-stage discovery and development of new propositions for Current Accounts. You’ll take rough opportunities, shape them into clear hypotheses, and design the fastest, smartest ways to test whether they have real customer value.
• Work hands-on with engineers and designers to turn ideas into tangible prototypes, low-code builds, or manual experiments. You’ll help the team make pragmatic trade-offs so we prioritise learning and momentum over perfection.
• Design and run customer tests that give meaningful signal-pulling from qualitative feedback, lightweight quantitative data, and creative approaches that help you understand what truly resonates.
• Collaborate closely with platform, operations, compliance, risk and legal teams to ensure experiments are feasible, safe and can be put in front of customers quickly.
• Build strong relationships across the organisation to remove blockers and co-shape the direction of new concepts.
• Partner with the Head of Current Accounts to identify new areas of opportunity, decide when to pivot or close ideas, and advance the promising ones into the broader roadmap.

Qualifications

• You’ve spent 5+ years in product roles where you’ve built or validated new propositions- ideally in a startup, scale-up or innovation environment.
• Ideally, you have experience at a Fintech, but this isn’t imperative.
• You’re energised by ambiguity and quick to turn loose ideas into clear hypotheses and early tests.
• You’re scrappy, resourceful, and comfortable using whatever tools you need to learn fast.
• You can point to meaningful zero-to-one work: MVPs, prototypes, experiments, or early-stage launches that shaped product decisions.
• You’re outcomes-focused and operate well as a generalist, dipping into research, design, data and commercial thinking to move ideas forward.
• You make decisions through evidence - combining qualitative input, customer feedback and data to cut through noise.
• You work naturally as part of cross-functional teams, giving engineers and designers clarity and momentum in fast-moving, uncertain environments.

Please note - no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Benefits and additional information

At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You’ll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice.

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.