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- Tasks: Lead a team to enhance customer experience for Current Accounts at Zopa Bank.
- Company: Zopa Bank is revolutionising finance with a customer-first approach since 2005.
- Benefits: Enjoy flexible working, including remote options and a vibrant office in Canary Wharf.
- Why this job: Make a real impact in a fast-growing fintech, shaping the future of banking.
- Qualifications: 5+ years in product management, ideally in fintech; passion for creating customer-centric products.
- Other info: Join a diverse team and thrive in a culture that values creativity and collaboration.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Join to apply for the Senior Product Manager – Current Accounts role at Zopa Bank
Join to apply for the Senior Product Manager – Current Accounts role at Zopa Bank
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Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
We\’ve just launched our Current Account and are looking for a Senior Product Managerto help continue to shape and build out the customer experience and features as it grows.
We want to transform the Current Accounts space as we have already done with loans, savings, credit cards and car finance, tying together our Zopa ecosystem, with big ambitions targeting over 1m+ active customers in 3 years\’ time. This role will be crucial to helping us get there so there\’s big opportunity for some serious career defining impact.
This is a highly autonomous and high ownership role, strategising how we design and build on our core CA proposition and main customer experiences of Current Accounts (think how you make money move like magic, split bills).Critical to this will be ensuring customers are excited by our product and want to use it over the competition.
A Day In The Life
- Lead a user experience focused team owning onboarding, early engagement, rewards and account benefits (and other features you think will move the needle!). This team must ensure our customers are excited by our product
- Collaborate closely with the Lead Product Designer and design team to create an optimised and differentiated Current Account customer experience
- Problem solve with the engineers in your team on how to build solutions, helping them make the right trade-offs to ensure a speedy delivery of value and fast learning
- Ensureeverythingbuilt isbeautiful, valuable, viable, usable and feasible, with the help of the engineers and designers in your team
- Have an eye on the bigger picture, All roads will lead to your squad, so you’ll need to be involved in the work of Current Account platform and operational teams to make sure you’re all moving together
- Build close relationships with key stakeholders such as Operations, Compliance, Brand, Legal and Finance to effectively and collaboratively solve problems
- Work closely with the Current Account Product Lead on over-arching product strategy for customer acquisition
The Ideal Candidate
- You have spent 5+ years working in customer facing product. Ideally, you have experience at a Fintech, but this isn’t imperative
- You are passionate about Product. You are excited by the journey we’re on and full of ideas for what’s next
- You can evidence the successful products you’ve built. If you haven’t created a zero to one product, you’ve really moved the needle on metrics for previous products
- Customers love your products. You combine quantitative and qualitative evidence to make customer insights central to your decision-making process.Your clear how your product differentiates and how it fits your target market’s specific needs.
- You\’re outcomes focused and highly proactive. You take ownership for the product’s success, including where this goes beyond your immediate remit
- Your decisions are backed by data. You test and learn as you go, consistently progressing towards the end goal rather than waiting for perfection
- You have experience acting as a leader in cross-functional teams. When you think about who your “team-mates” are, your “go-to” will be engineers and designers
Please note – no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!*
We\’re on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You\’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
- Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Product Management and Marketing
-
Industries
Financial Services, IT Services and IT Consulting, and Banking
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Senior Product Manager - Current Accounts employer: Zopa Bank
Contact Detail:
Zopa Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Current Accounts
✨Tip Number 1
Familiarise yourself with Zopa's current offerings and their unique selling points. Understanding what makes their Current Accounts stand out will help you articulate how you can contribute to enhancing customer experience.
✨Tip Number 2
Network with current or former employees of Zopa, especially those in product management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led cross-functional teams in the past. Highlight your ability to collaborate with engineers and designers, as this is crucial for the role.
✨Tip Number 4
Stay updated on trends in the fintech industry, particularly around current accounts. Being able to discuss recent developments and how they might impact Zopa will demonstrate your passion and knowledge in the field.
We think you need these skills to ace Senior Product Manager - Current Accounts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, especially in customer-facing roles. Emphasise any achievements that demonstrate your ability to drive product success and customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and Zopa's mission. Share specific examples of how you've successfully managed products in the past and how you can contribute to the growth of their Current Accounts.
Showcase Your Data-Driven Approach: Highlight your experience with data analysis in your application. Provide examples of how you've used quantitative and qualitative insights to inform product decisions and improve customer experiences.
Demonstrate Cross-Functional Leadership: Illustrate your ability to lead cross-functional teams by sharing examples of successful collaborations with engineers and designers. This will show your potential to thrive in Zopa's highly autonomous environment.
How to prepare for a job interview at Zopa Bank
✨Show Your Passion for Product Management
Make sure to express your enthusiasm for product management and the journey Zopa is on. Share specific examples of how you've contributed to product success in the past, especially in customer-facing roles.
✨Demonstrate Customer-Centric Thinking
Zopa values products that resonate with customers. Be prepared to discuss how you’ve used both quantitative and qualitative data to inform your decisions and how you ensure customer insights are central to your product strategy.
✨Highlight Your Cross-Functional Leadership Skills
Since this role involves collaboration with engineers and designers, share experiences where you successfully led cross-functional teams. Emphasise your ability to communicate effectively and solve problems collaboratively.
✨Prepare for Problem-Solving Scenarios
Expect to engage in discussions about problem-solving during the interview. Think of examples where you had to make trade-offs or quick decisions to deliver value, and be ready to explain your thought process.
