Senior Product Analyst/ Product Analyst

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About Zopa

Zopa is building a new era of banking. Founded in 2005 as a peer‑to‑peer lender, Zopa launched its bank in 2020. We focus on listening to customers and doing the opposite of traditional finance, empowering people to aim high and move finance forward. See our products at Zopa.com.

Our Analysts

At Zopa, analysts are the people that inspire ideas and strategies to drive our business forward and make our products better for customers. Our analysts are a mix of creative problem solvers and number whizzes with a passion for translating numbers into business opportunities and delivering insights to drive decision‑making. They’re also strong communicators with the ability to story‑tell with data to both technical and non‑technical stakeholders alike. Our analysts are deeply embedded into the business and will interact with individuals at all levels.

Responsibilities

• Generate key insight from our data warehouse and help product managers drive product development.
• Pair with product managers to design and implement A/B tests in live customer journeys.
• Model and forecast the impact of product changes.
• Work collaboratively with product managers, software engineers, designers and credit analysts to find the best solution.
• Take ownership of analytical projects and identify new opportunities through analysis.
• Monitor key metrics to understand product performance and regularly present findings to product managers and senior stakeholders.

About You

• You have some experience in a data‑ fast paced environment (e.g. consulting, banking, start‑up).
• You’re analytical and have excellent attention to detail.
• You have a quantitative background, and you are a natural at turning data into insight to make decisions.
• You have strong experience using SQL and bonus points for some Python.
• You have some experience in using Tableau or other BI tools (e.g. Looker, Power BI).
• You can communicate your insights succinctly, stick to key results and influence upwards, downwards and sideways.
• You treat others with respect but you’re not afraid to challenge them sensitively.
• You’re a self‑starter. You know when to ask for support and you’re not shy about doing so but you don’t wait to be told what to do.
• You’re always on the lookout for new learning opportunities and strive to be on the cutting edge.
• You are used to working in cross‑functional teams with many skillsets coming together to make amazing products.
• Please note – no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Working at Zopa

This hybrid role requires you to come to our London office 2‑ days a week. You also have the option of working from abroad for up to days a year. We provide flexible ways of working, a good work‑life balance and support your home and work life from day one.

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.