At a Glance
- Tasks: Design and implement innovative IT solutions for Zopa's digital workplace.
- Company: Join Zopa, a forward-thinking tech company with a vibrant culture.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values innovation and continuous learning.
- Why this job: Make a real impact on workplace technology while collaborating with industry experts.
- Qualifications: Experience in IT services and strong skills in Microsoft 365 and Azure.
Engineering Zopa’s Digital Workplace. As a Senior IT Services Engineer, you’ll take ownership of how Zopa’s workplace technology evolves. You’ll design, implement, and support solutions across Microsoft 365, Azure, Entra ID, Zoom, Jamf, Jira, and Confluence, focusing on automation, scalability, operational resilience, and service reliability. You’ll collaborate with InfoSec, Networking, Platform Engineering, and Engineering teams to deliver secure, reliable, and seamless IT services while championing innovation and continuous improvement. This role is expected to operate as a senior technical contributor within IT Services, capable of leading technical delivery and maintaining operational continuity across critical services.
Location and Working Arrangement
Full‑time role based in our Canary Wharf office, 3 days per week. Hybrid model requires presence in our London office 2–3 days a week with option to work from abroad up to 120 days a year (subject to right to work).
Your Impact
- Design, implement, and continuously improve workplace and identity platforms, ensuring services remain secure, scalable, supportable, and resilient.
- Act as a technical owner for key IT platforms and operational tooling, maintaining high standards of reliability, documentation, and service quality.
- Serve as a senior escalation point for complex technical issues, leading troubleshooting, root‑cause analysis, and service restoration activities.
- Lead technical delivery across operational improvements, automation initiatives, and cross‑functional projects.
- Coordinate with InfoSec, Platform Engineering, Networking, and Engineering teams to deliver reliable and scalable solutions.
- Drive operational resilience by reducing single points of failure through automation, documentation, and process standardisation.
- Influence technical standards, operational practices, and implementation approaches across IT Services.
- Deliver clear, concise documentation for technical and non‑technical audiences.
Your Toolkit
- Solid experience in IT services, systems engineering, or workplace technology roles within complex enterprise environments.
- Strong operational experience across Microsoft 365, Azure, Entra ID, Linux, and enterprise workplace technologies.
- Hands‑on administration of Jira Software and Confluence, including workflows, permissions, automation, integrations, and governance.
- Experience with enterprise identity platforms such as Microsoft Entra ID or Okta, covering SSO, RBAC, lifecycle management, and conditional access.
- Experience automating operational tasks using PowerShell, Python, or similar scripting tools.
- Strong understanding of endpoint management, security hardening, identity architecture, and access governance.
- Comfortable troubleshooting complex authentication, infrastructure, endpoint, and Linux‑based service issues.
- Experience collaborating across technical teams such as InfoSec, Networking, Platform Engineering, and Engineering.
- Excellent troubleshooting, analytical, communication, and technical decision‑making skills.
- Strong focus on automation, operational scalability, and continuous service improvement.
Bonus Points If You Have
- Experience delivering IT transformation or automation projects.
- Familiarity with zero‑trust security principles and architecture.
- Exposure to monitoring tools or endpoint analytics solutions.
- Microsoft Azure / Entra, Atlassian, or identity‑related certifications.
- Experience configuring virtual desktops such as AWS Workspaces or Citrix.
Why You’ll Love It Here
- Work in a modern tech environment with autonomy and real impact.
- Collaborate with experts across Zopa’s Technology division.
- Play a key role in shaping the future of our digital workplace.
- Join a culture that encourages innovation and continuous learning.
- Be part of a team focused on automation, scalability, and operational excellence.
How We Measure Success
- Successful delivery of engineering and automation projects.
- High service reliability, efficiency, and user satisfaction.
- Positive collaboration with cross‑functional teams.
- Proactive contribution to strategic and operational improvements.
State of Employment
At Zopa we value flexible ways of working. Hybrid role: office 2‑3 days a week, option to work abroad up to 120 days a year (subject to the right to work in the country of choice).
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture. We are made up of nearly 50 nationalities, have a DE&I forum, and are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Senior IT Services Engineer employer: Zopa Bank
Zopa is an exceptional employer that fosters a modern tech environment where innovation and continuous learning are at the forefront. With a hybrid working model based in the vibrant Canary Wharf, employees enjoy the flexibility of working from abroad for up to 120 days a year, alongside opportunities for professional growth and collaboration with industry experts. The inclusive culture celebrates diversity and encourages autonomy, making it a rewarding place for those looking to make a meaningful impact in the digital workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Services Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zopa Bank values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zopa Bank might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zopa Bank!
✨Direct Apply to Zopa Bank
Let's not forget to apply directly through the Zopa Bank website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Services Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zopa Bank.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zopa Bank. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zopa Bank
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
