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- Tasks: Lead complex projects to improve customer and credit outcomes in Collections.
- Company: Join Zopa, a pioneering bank redefining finance with a people-first approach.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer experiences while working with cutting-edge data analytics.
- Qualifications: Experience in data analysis, SQL/Python skills, and a passion for customer outcomes.
- Other info: Collaborative culture with diverse teams and excellent career development opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Senior Credit Strategy Analyst, Collections
Join to apply for the Senior Credit Strategy Analyst, Collections role at Zopa Bank
We started our journey back in 2005, building the first ever peer‑to‑peer lending company. Fast forward to 2020 and we launched Zopa Bank, a bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre – we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more at Zopa.com
Key Responsibilities
- Lead on complex high‑impact projects in credit strategy and collections.
- Develop and drive engagement strategies, influence strategic decisions, and identify opportunities to enhance customer outcomes.
- Collect industry information to stay updated on latest trends and opportunities within the collections space.
- Mentor junior team members, fostering their growth and development.
- Work closely with cross‑functional teams including operations, product, engineering, and data science.
Projects
- Optimising collections strategy across our lending products, testing, iterating on and deploying advancements such as new engagement strategies, customer capabilities, affordability assessments, forbearance solutions, and recoveries strategies. All while considering customer and credit outcomes, risks and regulations.
- Shaping and enhancing our customer journeys and working with the product and tech teams to deliver these changes.
- Using advanced statistical techniques to predict customer behaviour or forecast future collections engagement.
- Working with open banking data or other novel datasets to find new ways of enhancing our engagement and customer information and education strategy.
- Analysing the performance of our portfolio, identifying any areas of improvement, and recommending strategy changes based on these findings.
- Building valuations models to inform strategic decisions while understanding their inherent limitations.
Qualifications
- You have strong experience analysing data to drive collections strategy within a consumer lending or debt collection firm.
- You have strong ability in manipulating and analysing large datasets using SQL and/or Python.
- You are experienced in visualization and storytelling through data.
- You have passion for translating numbers into business opportunities and delivering insights to drive decision‑making.
- You are a structured and holistic problem‑solver, and possess strong time management skills.
- You have passion for helping customers receive a seamless experience and good customer outcomes.
- You have an insatiable curiosity and a relentless drive to learn, improve, and share knowledge with others.
- You are able to work collaboratively with cross‑functional teams, including operations, tech, compliance and product.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
AI and hiring tools
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Working arrangement
Hybrid role requires you to come to our London office 2-3 days a week. You’ll also have the option of working from abroad for up to 120 days a year but no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
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Senior Credit Strategy Analyst, Collections employer: Zopa Bank
Contact Detail:
Zopa Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Strategy Analyst, Collections
✨Tip Number 1
Network like a pro! Reach out to current or former Zopa employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Zopa. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Zopa's values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for redefining finance and how you can contribute to our mission.
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your problem-solving abilities and how you've made an impact. We love hearing about real-world applications of your analytical skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Zopa family.
We think you need these skills to ace Senior Credit Strategy Analyst, Collections
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Credit Strategy Analyst. Highlight your experience with data analysis, collections strategy, and any relevant tools like SQL or Python. We want to see how your skills align with what we do at Zopa!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for transforming finance and how you can contribute to our mission at Zopa. Be sure to mention specific projects or experiences that showcase your analytical prowess and problem-solving skills.
Showcase Your Data Storytelling Skills: We love candidates who can turn numbers into narratives! Use your application to demonstrate how you've used data to drive decisions in previous roles. Whether it's through visualisation or clear explanations, show us how you make data relatable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our culture there, so you can tailor your application even better!
How to prepare for a job interview at Zopa Bank
✨Know Your Numbers
As a Senior Credit Strategy Analyst, you'll be expected to have a strong grasp of data analysis. Brush up on your SQL and Python skills before the interview. Be ready to discuss specific examples where you've used these tools to drive collections strategy or improve customer outcomes.
✨Showcase Your Problem-Solving Skills
Zopa values creative solutions to complex problems. Prepare to share instances where you've tackled challenging projects. Think about how you approached the problem, the analytical techniques you employed, and the impact of your solutions on customer engagement or credit outcomes.
✨Understand Zopa's Vision
Familiarise yourself with Zopa's mission to redefine finance. Reflect on how your personal values align with their focus on customer-centric solutions. Be prepared to discuss how you can contribute to their goal of empowering customers and improving financial experiences.
✨Collaborate and Communicate
Collaboration is key at Zopa. Think of examples where you've worked with cross-functional teams. Highlight your communication skills and how you've successfully influenced strategic decisions through teamwork. This will show that you're not just a numbers person but also a team player.
