At a Glance
- Tasks: Drive compliance and regulatory change while collaborating with key stakeholders across the bank.
- Company: Join Zopa, a diverse and innovative financial services company.
- Benefits: Flexible working, hybrid role, and the option to work abroad for 120 days a year.
- Other info: Embrace a culture of diversity and continuous improvement in a supportive environment.
- Why this job: Make a real impact on customer experience and drive responsible growth in finance.
- Qualifications: Experienced in compliance with strong knowledge of FCA regulations and consumer credit.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for two experienced Senior Compliance Managers to join our team. One role will primarily partner with our lending businesses, while the other will focus on savings and current accounts. Both roles will work closely with key stakeholders across the bank and also support operational areas such as collections, customer service, and customer care where required. The role is an exciting opportunity for a compliance professional motivated by driving change and contributing to delivering responsible growth and a truly customer‑centric experience.
A Day In The Life
- Report to senior risk leadership and work closely with a range of stakeholders to ensure the business operates within risk appetite through the application of appropriate and proportionate controls.
- Effectively communicate complex regulatory requirements into digestible, practical language for key stakeholders.
- Provide expert, pragmatic regulatory advice and support across products, customer journeys, operational processes and new initiatives.
- Review and advise on financial promotions and broader customer communications, while identifying opportunities to enhance and streamline review processes.
- Act as the compliance subject‑matter expert on business projects and represent compliance at relevant business committees and forums.
- Lead in defining solutions in response to risks which are smart, proportionate, sustainable and holistic, rather than simply plugging gaps.
- Drive education and awareness of compliance, conduct and regulatory risk management practices across the business.
Qualifications
- Experienced compliance professional with a strong understanding of the FCA’s handbook, key regulatory requirements and approach to principles‑led regulation in the consumer credit space. Strong proficiency in COBS, BCOBS, CONC and SYSC is essential. DISP experience is desirable.
- Proven track record of experience in compliance, conduct and regulatory risk within the financial services sector, with the ability to demonstrate strong technical expertise.
- Strong understanding of Consumer Duty and how this underpins regulatory guidance.
- Experience in leading the design and execution of compliance‑led reviews.
- Ability to lead stakeholders to identify areas of risk, support delivery of change and continuously improve existing practices.
- Pragmatic, outcome‑oriented approach with the ability to apply the risk framework to deliver optimal outcomes for customers and the business.
- Strong communicator who can articulate issues clearly, flagging trade‑offs and solutions in order to balance business objectives with compliance.
- Acts as a trusted source of knowledge and point of contact across the business, including first and second line teams.
- Guides first line teams in completing comprehensive risk assessments and promotes a risk‑aware culture across the business.
Benefits
At Zopa we value flexible ways of working. We value face‑to‑face collaboration and a good work‑life balance. This hybrid role requires you to come to our London office 2-3 days a week. You will also have the option of working from abroad for up to 120 days a year. No matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference, and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Artificial Intelligence and Recruitment
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Senior Compliance Manager (1st Line of Defence) employer: Zopa Bank
Zopa Bank is an excellent employer that values flexibility and work-life balance, offering a hybrid role that allows you to work remotely while also fostering collaboration in our Manchester office. With a strong commitment to employee growth, we provide ongoing training and development opportunities within a supportive and diverse team environment. Join us to be part of a forward-thinking bank that prioritises exceptional customer service and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Compliance Manager (1st Line of Defence)
✨Tip Number 1
Network like a pro! Reach out to your connections in the compliance and financial services sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and Consumer Duty. Be ready to discuss how you've applied these in past roles. We want to see your expertise shine through!
✨Tip Number 3
Showcase your communication skills! During interviews, explain complex regulatory concepts in simple terms. This will demonstrate your ability to engage with stakeholders effectively, which is key for a Senior Compliance Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Zopa.
We think you need these skills to ace Senior Compliance Manager (1st Line of Defence)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Compliance Manager role. Highlight your experience with FCA regulations and how you've driven change in previous roles. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role involves translating complex regulatory requirements, it's crucial to demonstrate your ability to communicate clearly. Use examples from your past where you've successfully conveyed complicated information to stakeholders. We love a good storyteller!
Highlight Your Pragmatic Approach:We’re looking for someone who can provide smart, sustainable solutions to compliance challenges. Share specific instances where you've identified risks and implemented effective controls. Show us how you think outside the box while keeping compliance at the forefront.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Zopa Bank
✨Know Your Regulations
Make sure you brush up on the FCA’s handbook and key regulatory requirements, especially COBS, BCOBS, CONC, and SYSC. Being able to discuss these confidently will show that you’re not just familiar with compliance but that you can apply it practically in your role.
✨Communicate Clearly
Practice explaining complex regulatory concepts in simple terms. You’ll need to effectively communicate with various stakeholders, so being able to break down jargon into digestible language is crucial. Think of examples where you've done this successfully in the past.
✨Showcase Your Pragmatic Approach
Prepare to discuss how you’ve led compliance initiatives that balance business objectives with regulatory requirements. Highlight specific instances where you’ve identified risks and implemented smart, sustainable solutions that benefited both the business and customers.
✨Engage with Stakeholders
Think about how you’ve collaborated with different teams in previous roles. Be ready to share examples of how you’ve guided first line teams in risk assessments and promoted a risk-aware culture. This will demonstrate your ability to work cross-functionally and lead change effectively.
