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For Companies At a Glance
- Tasks: Shape strategy and own the roadmap for core customer data services at Zopa.
- Company: Join Zopa, a pioneering financial service redefining banking with innovation.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities to work abroad.
- Other info: Diverse workplace culture with nearly 50 nationalities and a focus on DE&I.
- Why this job: Make a real impact by improving customer data services and collaborating across teams.
- Qualifications: Experience in product management and backend services, with strong stakeholder skills.
The predicted salary is between 60000 - 75000 £ per year.
About Zopa
Zopa is a pioneering financial service company founded in 2005 as the first peer‑to‑peer lending business. In 2020 we launched Zopa Bank, redefining the banking experience with a customer‑centric, digitally driven approach. Our ambition is to move finance forward by empowering people and teams to innovate, learn quickly, and create lasting value.
Team & Focus
The Membership & Growth team forms part of the Product Enablement tribe. We build and maintain the core customer data services that underpin every product across the bank – from identity verification and income checks to marketing preferences and cross‑sell analytics. Our work touches all product lines and requires close collaboration with engineering, product, data, privacy, and marketing.
A Day in the Life
- Shape the strategy, own and prioritise the roadmap for core customer data services across Zopa
- Collaborate with engineers to improve system resilience and evolve legacy services
- Partner with product teams to understand data needs and challenges
- Identify opportunities to solve multiple problems with scalable, reusable solutions
- Balance technical improvements with clear business value and outcomes
- Work cross‑functionally with data, privacy and product marketing on initiatives
- Support key business priorities such as cross‑sell by improving data quality and accessibility
- Act as the connective tissue between teams, joining the dots across different product needs
About You
- Product management experience and comfort owning and delivering roadmaps
- Experience with backend services or platforms and understanding of system operations
- Strong systems thinker able to model component interaction and scaling
- Technically minded with a focus on business impact
- Proactive, curious, and driven to learn and build deep domain expertise
- Comfortable working across legacy and modern systems
- Skilled stakeholder management and prioritisation across competing needs
- Passion for enabling others and motivated by broader impact beyond user‑facing features
Bonus Skills
- Experience with customer data, privacy or regulatory considerations such as GDPR
- Exposure to cross‑sell or growth‑focused initiatives
- Experience working in scaling organisations
Working Conditions
Hybrid role – 2–3 days per week in our London office and the option to work from abroad for up to 120 days a year, subject to right to work in the chosen country.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities and have a DE&I forum dedicated to making a difference. Our approach to DE&I is reflected in our hiring process – please let us know if you require reasonable adjustments.
Recruitment Process
We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Product Manager - Membership & Growth employer: Zopa Bank
Contact Detail:
Zopa Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Membership & Growth
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Zopa. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by understanding Zopa's mission and values. Show us how your experience aligns with their goals, especially in product management and customer data services. Tailor your examples to highlight your impact!
✨Tip Number 3
Practice your storytelling skills! We love hearing about your past experiences, so frame them in a way that showcases your problem-solving abilities and how you've driven growth in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re a perfect fit for Zopa.
We think you need these skills to ace Product Manager - Membership & Growth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience with customer data services and how it aligns with Zopa's mission to innovate and empower.
Showcase Your Collaboration Skills: Since the role involves working closely with various teams, emphasise your ability to collaborate across functions. Share examples of how you've successfully partnered with engineers, product teams, or marketing in the past.
Demonstrate Your Technical Mindset: Zopa values a technically minded approach, so don’t shy away from discussing your understanding of backend services and system operations. Show us how you balance technical improvements with business impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Zopa Bank
✨Know Your Product Management Basics
Make sure you brush up on your product management fundamentals. Understand how to shape strategies and prioritise roadmaps, especially in the context of customer data services. Be ready to discuss your past experiences and how they relate to Zopa's mission of moving finance forward.
✨Showcase Your Technical Savvy
Since this role involves backend services and system operations, be prepared to talk about your technical knowledge. Highlight any experience you have with legacy systems and modern platforms, and think of examples where you've balanced technical improvements with business outcomes.
✨Demonstrate Cross-Functional Collaboration
Zopa values teamwork across various departments. Prepare examples of how you've worked with engineering, data, and marketing teams in the past. Emphasise your ability to act as a 'connective tissue' between different functions and how that has led to successful project outcomes.
✨Be Curious and Proactive
Zopa is looking for someone who is driven to learn and build domain expertise. During the interview, express your curiosity about the financial services industry and ask insightful questions about their products and challenges. This will show your enthusiasm and commitment to making a broader impact.