Office & Reception Manager - 12-Month FTC

Join to apply for the Office & Reception Manager – 12-Month FTC role at Zopa Bank

Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer‑to‑peer lending company. Fast forward to 2020 and we launched Zopa Bank – a bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance and put people front and centre. Find out more about our fantastic offerings at Zopa.com.

A Day In The Life

• Reception Management: First impressions are everything – you’ll be responsible for managing our busy reception and ensuring that visitors and Zopians alike receive a five‑star service, including guest and contractor management, post handling, staff pass system, inventory, and resolving any issues that arise.
• Facilities Management: Be the first point of contact for any issues or incidents that may arise, using your initiative to problem‑solve. You’ll manage suppliers, including contractors and cleaners.
• Raise permits with building management for any contractors, deliveries, and all office works (e.g., painting, installation of new equipment).
• Complete daily checks of office space and meeting rooms to ensure they are tidy and presentable for Zopians and visitors.
• Order new furniture or office equipment where needed.
• Complete morning set‑up: clean coffee machines, fill up the snack station, breakfast items, and drinks fridges.
• Oversee contracts and negotiate with office suppliers to ensure best value (e.g., coffee suppliers, catering, stationery, maintenance contracts).
• Liaise with landlord and building management: act as the main point of contact for building operations, maintenance, and security.
• Health and Safety: Keep up to date with all H&S legislation and ensure compliance.
• Book the annual fire risk assessment and general risk assessment, and ensure we always have the correct number of certified First Aiders and Fire Wardens.
• Record any office H&S incidents and action plans where appropriate. Take action on desk assessment issues.
• Keep staff updated with relevant information, liaising with internal communications.
• Events: Organise our annual summer and Christmas parties, as well as other events throughout the year, ensuring events focus on staff engagement and inclusivity. Ensure events are delivered within budget.

About You

• You have demonstrable experience in office and/or reception management.
• You understand Health and Safety requirements and/or hold a relevant qualification.
• You are a great communicator and can quickly resolve issues using your initiative.
• You are able to work independently, keep tasks organised, and manage competing priorities.
• You are confident in liaising with contractors, suppliers, and building management.
• You have experience overseeing office facilities and ensuring everything runs smoothly.
• You are comfortable supporting events and projects that enhance the workplace experience.
• You have a keen eye for detail and organisation, ensuring the office is always welcoming and professional.
• You are adaptable and can handle a variety of tasks in a fast‑paced environment.

We\’re on the move!

Towards the end of 2025 Zopa will be relocating to a brand‑new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amid our 2025 growth blitz.

At Zopa we value flexible ways of working

This role requires you to come to our London office 5 days a week. You’ll also have the option of working from abroad for up to 120 days a year – but no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities and have a DE&I forum. If you require any reasonable adjustments, please let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.