Zopa Bank in Manchester is hiring a Customer Service Team Leader to manage day-to-day operations of a frontline agents group. The role focuses on delivering the highest service standards, driving performance, and coaching staff to reach personal career goals.
It operates on a hybrid model with three days in the Manchester office and occasional bank holiday coverage. You will work closely with the current account product team to support product-led improvements and ensure customer voice is
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Lead Customer Service – Hybrid, Manchester employer: Zopa Bank
Zopa Bank is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, you will have access to continuous learning opportunities and cutting-edge tools to enhance your skills in treasury management. The hybrid work model allows for flexibility, ensuring a healthy work-life balance while contributing to meaningful financial solutions.
