Zopa Bank in Manchester is seeking a Customer Service Team Leader to manage a team of agents, delivering outstanding service and resolving escalated enquiries across our product range.
You will coach and develop staff, drive performance against KPIs, and partner with the current account product team to land customer‑led improvements in a fast‑paced, fintech environment. Hybrid working three days in the office.
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Hybrid Customer Service Team Leader (FinTech) in Manchester employer: Zopa Bank
Zopa Bank is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, you will have access to continuous learning opportunities and cutting-edge tools to enhance your skills in treasury management. The hybrid work model allows for flexibility, ensuring a healthy work-life balance while contributing to meaningful financial solutions.
