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- Tasks: Investigate and manage fraud cases, ensuring compliance and customer communication.
- Company: Join Zopa, a pioneering bank redefining finance with a people-first approach.
- Benefits: Flexible hybrid work, competitive salary, and the chance to work abroad for 120 days a year.
- Why this job: Make a real impact in finance while developing your skills in a dynamic environment.
- Qualifications: Experience in fraud detection and excellent communication skills are essential.
- Other info: Diverse workplace culture with opportunities for growth and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward.
As a Fraud Specialist at Zopa, you will be responsible for reviewing and managing daily fraud cases, as well as investigating fraud cases across all Zopa products. This role requires a keen eye for detail, the ability to gather key evidence to support a claim or investigation (including experience in document review and call listening of suspicious contacts), and an inquisitive nature.
Working pattern
This is a hybrid role, with the team working in the office three days a week. Your working week will consist of 7.5 hour shifts scheduled between 8:00 am and 8:00 pm, Monday to Friday. You will also be required to work one day of the weekend every other week, from 9:00 am to 5:30 pm, which will be worked remotely. If you work a weekend day, you will receive a day off during the week in lieu. In addition, you will be required to work on two bank holidays per year, for which you will receive time off in lieu.
A Day In The Life
- Conduct end-to-end investigations into suspected fraud cases, ensuring findings are clearly documented and outcomes are well-reasoned.
- Review fraud claims and suspicious activity alerts, gathering relevant evidence and escalating where appropriate.
- Maintain clear communication with customers during investigations, managing expectations and providing updates.
- Support fraud prevention through risk-based decisions on applications and transactions, ensuring compliance with regulatory requirements.
- Liaise with external parties (e.g., banks, law enforcement, fraud prevention agencies) when required to share intelligence or resolve cases.
- Escalate suspected first-party fraud and contribute to internal reporting processes.
- Provide guidance, training, and support to colleagues on fraud-related queries and referrals.
- Assist team leaders and seniors with ongoing fraud prevention initiatives and process improvements.
About You / Qualifications
- Proven experience of working in a similar fraud detection/prevention role within a financial institution.
- Previous experience and knowledge of the use of CIFAS and Visa.
- Knowledge of Fraud and AML laws and regulations.
- High level of attention to detail with regard to documentation examination.
- Excellent communication and customer service skills.
- Ability to work under pressure and able to prioritise tasks and cases.
- Adaptable in a fast-paced environment.
- A team player that acts with integrity and treats our customers and associates with respect.
Bonus points for:
- Previous experience using Salesforce.
- Knowledge of the rules, regulations and reputational risks to further improve the fraud investigation’s processes.
- Experience working across multi-products.
Other information
At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week. You’ll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Fraud Specialist (Hybrid) in Manchester employer: Zopa Bank
Contact Detail:
Zopa Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist (Hybrid) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former Zopa employees on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your fraud detection knowledge. Be ready to discuss specific cases you've handled and how you approached them. Show us your keen eye for detail!
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, demonstrate how you would keep customers informed during investigations. We love candidates who can manage expectations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Zopa family.
We think you need these skills to ace Fraud Specialist (Hybrid) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fraud Specialist role. Highlight your relevant experience in fraud detection and prevention, and show us how your skills align with what we’re looking for at Zopa.
Show Off Your Attention to Detail: As a Fraud Specialist, a keen eye for detail is crucial. In your application, give examples of how you've successfully managed documentation or investigations in the past. We want to see that you can spot the little things that matter!
Communicate Clearly: Excellent communication skills are key in this role. When writing your application, be clear and concise. Use straightforward language to convey your thoughts, and don’t forget to showcase your customer service experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zopa Bank
✨Know Your Fraud Basics
Make sure you brush up on your knowledge of fraud detection and prevention, especially within financial institutions. Familiarise yourself with CIFAS, Visa, and relevant AML laws. This will show that you're not just interested in the role but also understand the industry.
✨Show Off Your Attention to Detail
During the interview, be prepared to discuss specific examples where your keen eye for detail made a difference. Whether it was spotting discrepancies in documentation or identifying suspicious activity, sharing these experiences will highlight your suitability for the role.
✨Communicate Clearly
Since the role involves liaising with customers and external parties, practice articulating your thoughts clearly and concisely. You might even want to role-play potential scenarios with a friend to ensure you can manage expectations and provide updates effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to fraud investigations. Think about how you would handle various cases, what evidence you would gather, and how you would escalate issues. This will demonstrate your problem-solving skills and adaptability in a fast-paced environment.
