At a Glance
- Tasks: Lead a team to deliver top-notch customer support and drive continuous improvements.
- Company: Join Zopa Bank, a forward-thinking bank in Manchester with a vibrant culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Experience in customer service and strong leadership abilities required.
The predicted salary is between 30000 - 30000 £ per year.
Zopa Bank in Manchester is seeking a Customer Service Team Leader to manage the day-to-day delivery of customer support across our contact centre.
You’ll lead a team of agents, coach performance and foster a high-performing culture aligned with our values.
This role focuses on improving service levels for our current account offering, with close collaboration with the product and operations teams.
You’ll monitor KPIs, plan resources, and drive continuous improvements using data.
#J-18808-Ljbffr
Customer Service Team Lead - Hybrid (Manchester) employer: Zopa Bank
Zopa Bank is an excellent employer that values flexibility and work-life balance, offering a hybrid role that allows you to work remotely while also fostering collaboration in our Manchester office. With a strong commitment to employee growth, we provide ongoing training and development opportunities within a supportive and diverse team environment. Join us to be part of a forward-thinking bank that prioritises exceptional customer service and employee satisfaction.
