Zopa Bank is seeking a Customer Service Team Leader in Manchester to manage a team delivering high-quality service across our banking offerings. You will drive performance, coach agents, and partner with the product and planning teams to ensure strong customer outcomes.
The role requires strong leadership, data literacy, and a bias for action in a hybrid office-based setup three days per week. Experience in fintech or banking contact centres is a plus.
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Customer Service Team Lead | Fintech, Manchester Hybrid employer: Zopa Bank
Zopa Bank is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, you will have access to continuous learning opportunities and cutting-edge tools to enhance your skills in treasury management. The hybrid work model allows for flexibility, ensuring a healthy work-life balance while contributing to meaningful financial solutions.
